Job Openings at AdvanceIT Corporate Services Limited

Job Responsibilities

• First point of contact with the customer to support their query.

• Compile and analyze customer requirements to give the best advice and resolve their query.

• Take, own and close the customer support requests as assigned, seeking support where required.

• Fully document every query, including all resolution steps to ensure documentation best practices.

• Research customer feedback to suggest better ways to satisfy the customer

Requirements

• Minimum of 1 year experience

• Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills. Subscription and billing experience is a real advantage

• Strong relationship management- A collaborative nature and act as a technical advisor to customers wishing to upgrade

• Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills

• Adaptability - Able to work independently and part of a team bringing in experts when needed and portray good manners

• Microsoft Office skills- knowledge of Excel helpful

• Basic knowledge of sales CRMs

• Email Etiquette

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Job Responsibilities

• Participating in the corporate finance team preparation and processing of payments.

• Cashbook Update and Management. Preparation and posting of Journal entries.

• Cash flow and Preparation of other financial statements, business activity reports, and forecasts.

• Postings, update and reconciliation of accounts using applicable tools.

• Preparation and review of the monthly business performance report and rolling 12-month forecasts

• Reconciliation of customers account, reconciles financial discrepancies by collecting and analyzing account information not limited to bank statements.

• Tax management: calculations, bookings, reconciling and payments. Preparation and processing of staff payroll, Taxes and other benefits

• Fixed assets management; from requisition to acquisition down to bookings.

• Ensure Compliance to statutory Accounting standards and other regulations.

Requirements

• Chartered Accountant with cognate accounting experience.

• A minimum of 2 years post qualification experience.

• A good knowledge of tax matters is an added advantage.