Customer Support Officer at Corpreneur

Job Responsibilities

• First point of contact with the customer to support their query.

• Compile and analyze customer requirements to give the best advice and resolve their query.

• Take, own and close the customer support requests as assigned, seeking support where required.

• Fully document every query, including all resolution steps to ensure documentation best practices.

• Research customer feedback to suggest better ways to satisfy the customer

Requirements

• Minimum of 1 year experience

• Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills. Subscription and billing experience is a real advantage

• Strong relationship management- A collaborative nature and act as a technical advisor to customers wishing to upgrade

• Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills

• Adaptability - Able to work independently and part of a team bringing in experts when needed and portray good manners

• Microsoft Office skills- knowledge of Excel helpful

• Basic knowledge of sales CRMs

• Email Etiquette