Job Offers at T2 (Formerly 9Mobile)

Job Description

• The Mediation and Provisioning Specialist is responsible for the seamless activation and configuration of telecommunications services and for managing the flow and integrity of all network usage data (e.g., Call Detail Records - CDRs) from the network to the Business Support Systems (BSS) like billing and analytics platforms.
• This role ensures data accuracy, prevents revenue leakage, and optimizes service delivery processes

Responsibilities

• Service Provisioning & Activation: Manage the setup, activation, and configuration of telecom services (e.g., voice, data, internet, VoIP, MPLS, SIP trunks) for new and existing customers.
• Order Management: Process and track service orders from submission to activation, ensuring timely delivery and installation in coordination with internal teams and external vendors/carriers.
• Mediation System Management: Monitor and maintain mediation platforms, ensuring raw usage data from various network elements (5G/4G, core network, IoT devices) is collected, filtered, transformed, and delivered accurately to downstream systems.
• Troubleshooting & Issue Resolution: Identify, diagnose, and resolve provisioning and mediation issues, data discrepancies, or service disruptions promptly to ensure uninterrupted service for customers.
• System Configuration: Configure network elements, devices, and mediation software settings to enable new services and maintain proper functionality.
• Documentation & Reporting: Maintain detailed and accurate documentation of all provisioning activities, system configurations, and troubleshooting procedures, ensuring compliance with industry standards and regulations.
• Collaboration: Liaise with cross-functional teams, including Network Engineering, IT, Billing, Customer Support, and external vendors/carriers, to streamline processes and resolve escalations.
• Quality Assurance & Testing: Perform routine tests to ensure optimum system functioning, data integrity, and compliance with Service Level Agreements (SLAs). 

Requirements

• Education: Bachelor's Degree in Telecommunications, Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: Proven experience in a telecommunications, network operations, or IT support role, specifically within provisioning or mediation.

Technical Knowledge:

• Strong understanding of telecommunications networks, protocols, and services (e.g., VoIP, fiber optics, data services).
• Familiarity with mediation platforms (e.g., Nokia, Ericsson mediation systems) and BSS/OSS systems.
• Proficiency in database management (SQL, Oracle) and scripting languages (Shell, Python) is highly beneficial.
• Knowledge of network equipment configuration (routers, switches, modems).

Soft Skills:

• Excellent analytical and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively in a team environment. 

Preferred Certifications:

• Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification.
• Relevant certifications in specific mediation platforms or IT service management (ITSM). 

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Job Summary

• Assist in conducting process control activities in line with stated policies and processes

Roles and Responsibilities

• Advise Line Management on possible financial impact across all divisions of regulatory/statutory developments and trends while highlighting potential revenue generation/cost saving opportunities. 
• Liaise with relevant stakeholders across all T2mobile business divisions to drive compliance with identified regulatory and statutory requirements and obligations. 
• Assess the adequacy of existing controls to ensure compliance with applicable laws and requirements. 
• Identify control gaps and recommend compensating controls while also supporting the process owners in the development and implementation.  
• Implement compliance monitoring activities in line with the company-wide risk-based compliance program and follow-up on agreed mitigation actions and plans to ensure all non-compliance issues are closed.  
• Assist with scheduled ad hoc compliance reviews and audits of high-risk areas. 
• Support with activities to create company-wide awareness of regulatory and statutory requirements and the importance of complying with these requirements. 
• Provide second line assurance to the business through compliance monitoring activities across all business lines, that operations are conducted in accordance with applicable processes, policies and KPIs. 
• Work as part of the larger Risk and Compliance team to implement compliance initiatives and maturity actions in line with the company-wide risk-based compliance program. 
• Liaise with relevant stakeholders and key process owners to obtain evidence of compliance with regulatory and statutory requirements. 
• Produce high quality monitoring reports and analysis with insights on compliance monitoring activities, outcomes and trends. 
• Assist with preparing standard and ad-hoc information and data reports to the executive management and other stakeholders as required. 
• Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact on quality and enhance customer satisfaction. 
• Stay abreast of all relevant compliance and regulatory requirements within the Telecommunications Industry 
• Prepare agreed activity and performance reports on a timely basis, for the attention of the Manager, Internal Controls & Compliance and other relevant parties. 
• Perform other duties as assigned by the Manager, Compliance. 

Key Performance Indicators

• Turnaround time of compliance activities and reports. 
• Quality of risk and compliance reports. 
• Compliance with standards and guidelines. 

Requirements

• First Degree or its equivalent in any relevant discipline preferably Accounting, Economics or Information Systems. 
• Professional Accounting/Auditing qualifications will be an advantage (ACA, ACCA, CISA, CIA, CFE, etc.). 
• Four years relevant professional experience 
• Experience working in a team and good interpersonal skills  
• Knowledge and experience of best practice compliance and governance frameworks, methodologies and emerging practice, compliance monitoring and risk assessments in the context of the Nigerian and global telecommunications industry.   
• Experience and understanding of the Nigerian telecommunications industry and regulatory framework  
• Strong and effective business communication (verbal and writing skills) 
• Ability to plan and execute numerous complex projects under pressure 
• Strong analytical skills 
• Strong knowledge of internal controls is an added advantage 
• Experience and knowledge of Data Analysis, Research & Risk management would be an advantage. 

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Job Summary

• Perform value-added Service end-to-end troubleshooting, conduct VAS health checks, and carry out end-to-end KPI analysis and Performance optimization
• Ensure the implementation, maintenance and operations of VAS nodes and effectively monitor all data-related links

Roles and Responsibilities

• Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS’s network.
• Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, CRBT, SMSC, IPCC, SCG, etc, as required to prevent, isolate, and resolve network faults.
• Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
• Review recommendations of the internal audit function relating to both CS and PS VAS system policies, standards, guidelines and operations and take action as required.
• VAS Systems and Services’ diagnosis and resolution of issues to ensure MTTR and other service availability KPIs are met
• Development, configuration, and integration of all VAS solutions/systems in line with the Digital strategy execution plan
• Technical reviews to implement solutions and workarounds for faults/incidents
• Properly escalate and document unresolved service or system issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed within SLA
• Timely delivery of projects assigned with the goal of ensuring high-quality standards are met and solutions are operationally viable. 
• Collaborate with both Technical and Business teams to ensure seamless deployment of products
• Proactively manage capacity and ensure VAS systems operate below 70% utilization
• Mobilizes smooth operation of VAS nodes; testing and integration of new NE with the existing network.
• Takes care of all VAS related servers including their connectivity with all the other nodes
• Supervise maintenance of all VAS services i.e., nodes (SMSC, USSD, IVR, CRBTs, etc) in the network.

Education and Experience

• First Degree in Electrical / Electronic or Computer Engineering.
• 5 years of experience in the telecommunication sector.
• Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH) protocols
• Preferably with Knowledge on VAS systems like SMSC, SMPP-GW, VoiceMail, VoiceSMS, RBT, SDP(Service Delivery Platform), RSC(Roaming Service Center), USSD, Collect Call, WAP/WEB Portal, Mobile TV, MMSC, WAP-GW, ADC & OTA, MTA(Mail Transfer Agent)
• Good knowledge in operating systems like Windows, Red hat or SUSE Linux, SUN Solaris and etc.
• Good knowledge in databases like MySQL, SQL, Oracle and etc
• Good knowledge of shell scripting and software engineering.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred
• Knowledge and basic experience in cloud infrastructure and network function virtualization. 

Required Capabilities
Knowledge:

• Familiar with VAS equipment and platform
• Working knowledge of Microsoft IIS and ASP.Net; Web/internet content filtering
• IP Technologies 
• Knowledge of Database Management and SQL query
• Strong knowledge of (SMPP, SMPP3.4,OS(UNIX, Linux)
• Domain name, service configuration and management,
• Good communication skills and strong customer –
• Personal Effectiveness
• Problem Solving
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
  Customer Focus

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Job Description

Coordinate the provision of efficient and effective security services support to safeguard the EMTS’s assets and personnel in assigned region.

Responsibilities
Tactical:

• Provide input into the development of crisis management plan.
• Advice on appropriate contingencies to ensure that EMTS’ business and assets are adequately secured and protected.
• Keep abreast of global and local best practice as it relates to the security and HSE activities.
• Continuously review the unit/ team’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, infrastructure required to achieve the unit strategy.
• Maintain relationships with key internal and external stakeholders i.e. relevant security agencies (SSS, Nigerian Police, Army etc).

Operational:

• Update the security policies and procedures on a regular basis in line with environmental realities and innovation.
• Monitor Service level Agreement (SLA) with security service providers in assigned region.
• Conduct spot checks/ random site visit to all business locations within assigned region.
• Train EMTS personnel in regional offices on security policies and procedures.
• Participate in the deployment of up-to-date security equipment for locations in assigned regions.
• Manage activities of security officers in assigned region ensuring optimal service delivery and compliance with stated policies and procedures.
• Monitor the effectiveness/efficiency of security systems on an on-going basis and proffer appropriate recommendation.
• Identify and recommend relevant security enhancement equipments (surveillance and electronic security systems), programs and initiatives to ensure the organisation’s assets are adequately protected
• Coordinate the processing of identity/access cards for all staff, visitors and contractors in assigned region.
• Manage and control access to EMTS facilities in assigned region.
• Ensure incidents and crises are proactively and promptly identified, managed and mitigated effectively.
• Investigate and report on industrial accidents and recommend ways of preventing future occurrences.
• Plan and manage the human and material resources of the team/ function to optimize performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to subordinates, monitoring performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Security
• Perform any other duties as assigned by the Head, Security

Requirements

• First Degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.

go to method of application »

Job Description

Coordinate the provision of efficient and effective security services support to safeguard the EMTS’s assets and personnel in assigned region.

Responsibilities
Tactical:

• Provide input into the development of crisis management plan.
• Advice on appropriate contingencies to ensure that EMTS’ business and assets are adequately secured and protected.
• Keep abreast of global and local best practice as it relates to the security and HSE activities.
• Continuously review the unit/ team’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, infrastructure required to achieve the unit strategy.
• Maintain relationships with key internal and external stakeholders i.e. relevant security agencies (SSS, Nigerian Police, Army etc).

Operational:

• Update the security policies and procedures on a regular basis in line with environmental realities and innovation.
• Monitor Service level Agreement (SLA) with security service providers in assigned region.
• Conduct spot checks/ random site visit to all business locations within assigned region.
• Train EMTS personnel in regional offices on security policies and procedures.
• Participate in the deployment of up-to-date security equipment for locations in assigned regions.
• Manage activities of security officers in assigned region ensuring optimal service delivery and compliance with stated policies and procedures.
• Monitor the effectiveness/efficiency of security systems on an on-going basis and proffer appropriate recommendation.
• Identify and recommend relevant security enhancement equipments (surveillance and electronic security systems), programs and initiatives to ensure the organisation’s assets are adequately protected
• Coordinate the processing of identity/access cards for all staff, visitors and contractors in assigned region.
• Manage and control access to EMTS facilities in assigned region.
• Ensure incidents and crises are proactively and promptly identified, managed and mitigated effectively.
• Investigate and report on industrial accidents and recommend ways of preventing future occurrences.
• Plan and manage the human and material resources of the team/ function to optimize performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to subordinates, monitoring performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Security
• Perform any other duties as assigned by the Head, Security

Requirements

• First Degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.

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Job Summary

• To ensure EMTS complies with all applicable laws, regulations, internal policies, and industry standards.
• The role involves developing compliance frameworks, monitoring adherence, and providing guidance to mitigate compliance risks across the business.

Roles and Responsibilities
Tactical:

• Compliance Framework & policy Management.
• Assist in articulating EMTS’s compliance policy and in driving organisation-wide adherence.
• Develop and maintain compliance policies, procedures, and guidelines.
• Champion alignment with regulatory requirements and industry best practices

Operational:

• Conduct compliance risk assessments across business units.
• Develop and update EMTS’ compliance matrix to ensure that compliance roles, responsibilities and timelines are adequately communicated to the business.
• Recommend and implement corrective actions to mitigate compliance risks.
• Escalate all potential and known compliance violations to the Head, Corporate Risk & Compliance.
• Liaise with relevant units/functions in ensuring adherence to EMTS’s compliance framework.
• Design and deliver compliance training programs for employees.
• Promote a culture of compliance throughout the organization.
• Coordinate compliance audit exercises across the business.
• Ensure an excellent relationship is built with mid and senior level managers across all divisions & departments in EMTS.
• Ensure adequate training and development is delivered to team members on compliance related issues.
• Investigate compliance breaches and recommend remedial actions.
• Prepare/compile and submit agreed periodic activity and compliance performance reports for the attention of the Head, Corporate Risk & Compliance.
• Perform any other duties as assigned by the Head, Corporate Risk & Compliance

Requirements

• First Degree or equivalent in a relevant discipline.
• Postgraduate/professional qualification in a related field will be an added advantage.
• Six (6) to eight (8) years post NYSC work experience, with at least three (3) years in a supervisory role.
• Knowledge of Telecom sector and current trends in the Industry
• Good knowledge of regulatory frameworks and compliance standards
• High ethical standards and attention to detail
• Good Presentation & Interpersonal skills
• Strong communication and stakeholder management abilities