Jobs at Bolton White Hotels & Apartments

Responsibilities 

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Set up new users’ accounts and profiles and deal with password issues
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Configuring firewalls, routing and switching to maximise network efficiency and security
• Maximising network performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the network and updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders
• Excellent time management.

Requirements

• Good knowledge of Software / Hardware Installations, Operating Systems, LAN, WAN etc.
• Excellent knowledge of routers, switches, WAN accelerators, DNS and DHCP
• Skilled in NVR and DVR – CCTV operations
• A previous experience in a hospitality environment is preferred
• A current/previous experience of MS Dynamic NAV, Micros and Opera is an advantage
• Working knowledge of MS Server, SQL, ADDCis an added advantage
• Must possess at least B.Sc in Computer Science or a related field, or significant equivalent experience.
• Applicants must have 2-4 years experience in the above-mentioned field.

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Responsibilities
Surveillance and Monitoring:

• Monitor CCTV cameras to detect suspicious activities or unauthorized access.
• Conduct regular patrols of the hotel premises, including hallways, parking areas, and common areas.
• Monitor entry and exit points to prevent unauthorized access.

Incident Management:

• Respond promptly to security breaches, alarms, or incidents like theft, trespassing, or disorderly behavior.
• Report and document incidents and suspicious activities accurately in the security log.
• Coordinate with local law enforcement in case of emergencies or criminal activities.

Access Control:

• Maintain and monitor entry points and restrict unauthorized entry.
• Issue, check, and manage guest and staff identification badges or keys/cards.
• Ensure that all security procedures and policies are strictly followed by guests and staff.

Customer Service and Safety:

• Assist guests with information regarding security and emergency protocols.
• Escort guests and staff to designated locations when necessary, especially in cases of emergencies.
• Provide support in managing crowd control during hotel events or emergencies.

Emergency Response:

• Respond promptly to emergencies, including fire, medical situations, or evacuation scenarios.
• Follow established emergency protocols and coordinate with other staff members during crises.
• Assist in implementing and conducting emergency drills, fire drills, or evacuation procedures.

Asset Protection:

• Protect the hotel’s physical assets and valuables from theft, damage, or loss.
• Conduct routine checks on key areas like storage rooms, VIP suites, and other restricted areas.
• Ensure that equipment, such as alarms, surveillance systems, and locks, are maintained and functioning correctly.

Report Writing:

• Prepare detailed reports on daily activities, irregularities, or unusual occurrences.
• Document any lost and found items, and follow hotel policies for handling them.
• Maintain communication logs, shift reports, and incident reports accurately.

Skills and Qualifications

• Minimum of SSCE, GCE
• Previous experience in security, law enforcement, or a related field is preferred.
• Strong observation and attention to detail.
• Good communication and interpersonal skills.
• Ability to remain calm and act quickly in emergencies.
• Basic understanding of CCTV systems, access control, and alarm systems.