Fresh Vacancies at SD Human Resources Limited

Location: Lagos Island, Lagos

Purpose of Position

• Organizes efficient installations, configurations, maintenance of hardware, software and supporting infrastructure, providing assistance to employees in the company. The responsibility is related to the maintenance of the system, so that it functions without problems and with as few downtimes as possible.

Job Description

• Organization, maintenance and control of a high level of quality and quantity of work in the domain of organizational unit, commitment and proactivity
• Encouraging creativity, generating ideas, in order to develop innovation and maximize the range of products
• Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Monitoring and management of synchronization of payment points with the central server and adequate response
• Maintenance of network devices at the payment point
• Ensure security of data, network access and backup systems and Ensuring the protection of business secrets
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Technical support to every business process and employees in the company
• Preserve assets, information security and control structures
• Domain administrator for company’s Checklist software
• Final installation and adjustment of computers and equipment
• Handle annual budget and ensure cost effectiveness

Requirements

• B.Sc in Computer Science, MIS or similar field
• Minimum of 4 years working experience as an IT Officer or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in data center management and data governance
• Hands-on experience with computer networks, network administration and network installation

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Location: Lagos Island, Lagos

Job Summary

• We are looking to recruit a Customer Service Agent who will be responsible for timely response to customer requirements and informing all stakeholders in order to quickly and efficiently resolve all situations, to improve services and maintain customer satisfaction.

Job Description

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Job Requirements

• Minimum of a Degree in any relevant discipline
• Previous experience in working with clients, knowledge of sports and betting principles and rules is required.
• Work experience in customer service operations is desirable, regardless of industry.
• Efficient in the use of MS office tools, JIRA - desirable, not necessary
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices and online communications channels
• Must reside around Lagos Island or its environs
• Key competencies: Emotional stability, highly developed communication skills (written and oral), Customer orientation, Problem solving orientation, Responsibility and reliability

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Location: Lagos Island, Lagos

Responsibilities

• Develop the digital marketing strategy based on the objectives of the organization and units
• Generating ideas to develop innovation and maximize the range of products
• Project management and coordination of all marketing functions (communication channels, ATL, BTL, digital)
• Meetings and consultations within the company, sector and with third parties
• Creating and implementing an annual marketing strategy
• Creation, coordination and implementation of ATL (TV, OOH, radio, print), BTL and digital campaigns
• Market and competition research
• Evaluations and reporting on media plans
• Creation, implementation and analysis of marketing plans
• Create and maintains the brands social media calendar
• Responsible for driving community engagement via social media channels
• Execute and analyze digital marketing campaigns, providing recommendations based on performance
• Design/modify existing digital content and assist in managing repository of digital and social media content to include videos, photos, testimonials, and approved content
• Assist in developing and uploading fresh content to digital platforms to include website, YouTube, and other social media outlets.
• Responsible for monitoring and replying within 24 - 48 hours to online reviews/comments across all social media platforms and online business directories
• Assist with the management of the brand within the digital space, ensuring brand representation is consistent across all social media channels and websites
• Stay abreast of social media trends and changes in policies which may impact our digital marketing strategy, providing recommendations on how to overcome them
• Responsible for completing weekly and monthly performance reports for the website’s analytics and digital & social media channels
• Manage the Google Adword campaigns, providing insights and recommendations to continually improve performance
• Provide videos and photos in support of public relations.

Requirements

• Bachelor’s Degree in Marketing and/or 5 - 7 years digital marketing / public relations management experience
• Previous work experience (3 - 5 years) at similar positions is required with the ability to transfer the acquired experience to related or similar working tasks in the new business environment. Experience in a marketing agency (desirable), , and experience in positions in the sectors of Marketing and/or Corporate Communications
• Skills: communication (oral and written), organized and planning, managerial skills, analytical, adaptation to change, decision making, problem solving, initiative, innovation and creativity, risk taking, people management skills, interpersonal skills
• Expertise: strategic marketing; digital/internet/mobile marketing; ATL, BTL, CSR, direct marketing and other communication channels;
• PR skills; advertising and media parameters; P&L analysis; familiarity with the Law in the field of media/advertising; knowledge of other laws, codes and regulations specific to the gambling industry
• Basic knowledge of applications: Adobe Creative Suite, MS Office, GOM Player, Windows Media Player, Paint, Acrobat Reader, PDF creator, VPN connection. Strong knowledge of social media platforms and online review management tools
• Demonstrating excellent oral and written communication, editing, and proofreading skills.