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Job Summary

• We are seeking a skilled IT Applications & Automation Specialist to oversee the setup, administration, and customization of Zoho applications and other business automation tools. 
• This role will be responsible for optimizing work processes through Zoho Creator, Power Apps, and other automation platforms, ensuring seamless integration and efficiency across business functions.

Key Responsibilities
Zoho Applications Management:

• Configure, administer, and customize Zoho One applications (Zoho CRM, Zoho Creator, Zoho Books, Zoho Desk, etc.) to align with business needs.
• Develop and maintain automation workflows within Zoho applications to improve productivity.
• Manage user roles, permissions, and security settings across Zoho platforms.
• Provide training and support to end-users on Zoho applications and new features.

Business Process Automation & Integration:

• Design, develop, and deploy custom applications and workflows using Zoho Creator, Microsoft Power Apps, and other low-code automation platforms.
• Automate manual business processes and integrate Zoho with third-party systems and APIs.
• Develop and maintain custom scripts and automation using Deluge scripting (Zoho), MS-Power Automate, and other workflow tools.
• Identify opportunities to improve efficiency and reduce errors through automation.
• Develop integrations between Zoho, M365, and other third-party applications using APIs and automation tools.

System Administration & Support:

• Monitor and troubleshoot Zoho applications and integrations to ensure system stability.
• Collaborate with various departments to gather requirements and implement system enhancements.
• Manage data migration, system upgrades, and backups for Zoho applications.
• Monitor and manage software licenses, ensuring compliance with vendor agreements
• Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, Microsoft intune, Power apps, OneDrive etc.
• Provide technical support for Zoho and M365 users, addressing system issues and resolving IT-related inquiries.
• Document system configurations, workflows, and troubleshooting procedures.

Required Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in Zoho application administration, customization, and automation.
• Hands-on experience with Zoho Creator, Zoho CRM, and Deluge scripting.
• Experience with Power Apps, Power Automate, or similar low-code automation tools.
• Strong understanding of APIs, webhooks, and system integrations.
• Familiarity with SQL, JavaScript, or other scripting languages for automation.
• Excellent problem-solving skills and ability to optimize business workflows.
• Strong communication skills to collaborate with cross-functional teams.

Preferred Qualifications:

• Experience with Zoho Analytics, Zoho Analytics, Zoho Flow, and other Zoho ecosystem tools.
• Knowledge of Microsoft Power Platform, RPA tools, or other automation technologies.
• Previous experience in ERP or business process automation.

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About the job

• We are seeking a skilled IT Infrastructure Engineer to design, implement, and maintain our organization's IT infrastructure. 
• The ideal candidate will have experience managing servers, networks, cloud environments, Microsoft 365, end user support and security solutions to ensure high availability, performance, and security of enterprise systems. 
• This role requires a proactive approach to troubleshooting, system optimization, and collaborating with other relevant departments to support business operations.

Key Responsibilities

• Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Provide technical support for Zoho and M365 users, addressing system issues and resolving IT-related inquiries.
• Oversee network infrastructure, manage servers (on-premise and cloud), monitor system performance, and ensure data security and compliance.
• Manage and support cctv and biometric access control infrastructure.
• Provide full support for all telepresence devices in meeting rooms.
• Maintain IT documentation, provide user training, and develop best practices for efficient system utilization.
• Develop and implement backup strategies and disaster recovery plans to ensure business continuity.
• Monitor and manage software licenses, ensuring compliance with vendor agreements.
• Assess IT systems for performance improvements and recommend enhancements.
• Maintenance of I.T asset inventory.
• Monitoring system performance and troubleshooting issues
• Ensuring security and efficiency of IT infrastructure
• Implement, manage, maintain, test and document disaster recovery environment
• Manage IT compliance and standards by adhering and contributing to processes, policies, and tools within the company
• Perform system upgrades including service packs, patches, hot fixes and security configurations
• Perform continuous research on current and emerging infrastructure technologies and tools
• Other duties may be assigned by your supervisor and management.

Required Skills & Qualifications

• Bachelor’s Degree in information technology, Computer Science, or related field (or equivalent experience).
• Minimum of Two (2) years’ experience in IT Infrastructure.
• Strong knowledge of Microsoft 365 administration, including user and license management.
• Experience in IT networking, firewall configuration, and server administration.
• Knowledge of cloud-based IT environments and cybersecurity best practices.
• Windows & Linux server administration
• Excellent communication skills with the ability to train and support end-user.
• Experience in ISO 27001 processes.

Preferred Qualifications:

• Microsoft certifications (e.g., Microsoft 365 Certified: Administrator, Azure Fundamentals).
• Experience with IT asset management and ITIL best practices.
• Cisco certifications such as CCNA, CCNP, etc.

Soft Skills:

• Strong problem-solving skills and ability to work independently and in a team.
• Ability to work independently and in a team.
• Excellent communication and documentation skills.
• Adaptability to a fast-paced IT environment.