IT Infrastructure Engineer at IT Horizons Limited

About the job

• We are seeking a skilled IT Infrastructure Engineer to design, implement, and maintain our organization's IT infrastructure. 
• The ideal candidate will have experience managing servers, networks, cloud environments, Microsoft 365, end user support and security solutions to ensure high availability, performance, and security of enterprise systems. 
• This role requires a proactive approach to troubleshooting, system optimization, and collaborating with other relevant departments to support business operations.

Key Responsibilities

• Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Provide technical support for Zoho and M365 users, addressing system issues and resolving IT-related inquiries.
• Oversee network infrastructure, manage servers (on-premise and cloud), monitor system performance, and ensure data security and compliance.
• Manage and support cctv and biometric access control infrastructure.
• Provide full support for all telepresence devices in meeting rooms.
• Maintain IT documentation, provide user training, and develop best practices for efficient system utilization.
• Develop and implement backup strategies and disaster recovery plans to ensure business continuity.
• Monitor and manage software licenses, ensuring compliance with vendor agreements.
• Assess IT systems for performance improvements and recommend enhancements.
• Maintenance of I.T asset inventory.
• Monitoring system performance and troubleshooting issues
• Ensuring security and efficiency of IT infrastructure
• Implement, manage, maintain, test and document disaster recovery environment
• Manage IT compliance and standards by adhering and contributing to processes, policies, and tools within the company
• Perform system upgrades including service packs, patches, hot fixes and security configurations
• Perform continuous research on current and emerging infrastructure technologies and tools
• Other duties may be assigned by your supervisor and management.

Required Skills & Qualifications

• Bachelor’s Degree in information technology, Computer Science, or related field (or equivalent experience).
• Minimum of Two (2) years’ experience in IT Infrastructure.
• Strong knowledge of Microsoft 365 administration, including user and license management.
• Experience in IT networking, firewall configuration, and server administration.
• Knowledge of cloud-based IT environments and cybersecurity best practices.
• Windows & Linux server administration
• Excellent communication skills with the ability to train and support end-user.
• Experience in ISO 27001 processes.

Preferred Qualifications:

• Microsoft certifications (e.g., Microsoft 365 Certified: Administrator, Azure Fundamentals).
• Experience with IT asset management and ITIL best practices.
• Cisco certifications such as CCNA, CCNP, etc.

Soft Skills:

• Strong problem-solving skills and ability to work independently and in a team.
• Ability to work independently and in a team.
• Excellent communication and documentation skills.
• Adaptability to a fast-paced IT environment.