Jobs at Mercy Corps

Program / Department Summary

• The Human Resource Department is responsible for developing and implementing effective HR policies, procedures, and people-friendly guidelines within Mercy Corps Nigeria.
• This includes but is not limited to: Talent acquisition & development; employee engagement coordination; country-wide training & learning management; compensation & benefits administration; performance management oversight; disciplinary & grievance handling; staff data management; staff disengagement management and 3rd party service provision management (HMO, Group Life)

General Position Summary

• The Human Resource Manager (Maiduguri) is a new role which reports to the HR Director with dotted lines to the Senior Human Resource Manager and the Director of Humanitarian Response and Sustainable Solutions.
• H/she is responsible for leading the HR function for the Northeast operations and within our Maiduguri Office.
• This position will work to ensure that country-wide HR policies and procedures are maintained and adhered to.
• H/she provides the required human resource practices and objectives and supports the ongoing development of a committed and skilled workforce in the Northeast while adhering to the set HR Operational standards.
• H/she will work with the technical support of the Senior HR Manager and provide regular updates and reports on Northeast HR operations to the country office.
• The HR Manager will ensure that HR field visits are done regularly for all offices within the Northeast.

Essential Job Responsibilities

• Ensure successful implementation, adherence, and common understanding of the National Staff Handbook and other HR Policies in the Northeast.
• Ensure that controls are put in place to allow for transparent and unbiased HR processes and systems.
• Ensuring adherence and standardization of recruitments according to recruiting guidelines as well championing the onboarding process for new team members in the northeast.
• Ensure all required Human Resource functions across Northeast are achieved in line with MC program objectives in facilitating employee engagement & management, performance management, employee welfare and HR project management.
• Supervise the Northeast Talent acquisition team to ensure they remain accountable to the HR country Talent lead and execute full lifecycle talent acquisition activities within the Northeast.
• Oversee the management and effective tracking of annual performance reviews (APR) submission and capturing for HR Country team processing.
• Ensure effective tracking and monitoring of leave utilization and R&R Time off for all Northeast staff where applicable.
• Ensure timely collection and submission of timesheets for the Northeast team members to the HR country office.
• Serve as a link between the HR team and employees by handling questions, interpreting, and administering HR policies and procedures, and helping to resolve work-related problems.
• Work closely with hiring managers to identify personnel needs, job specifications, job duties, qualifications, and skills for all Northeast office positions.
• Support in finalizing negotiations and preparing documentation including remuneration package attached to offers for new hires in close coordination with the Country office HR team.
• Perform all required reference, background, and documentation checks for new hires and discuss results with hiring managers for assigned MC offices.
• Screen, refer, and maintain a talent pool of external and internal candidates for additional interviews as applicable for assigned MC offices.
• Ensure effective implementation of onboarding mechanism and all team members receive complete orientation within 15 days of hire in assigned MC offices.
• Ensure pre-hire new hire starter pack is ready and run orientation sessions for all new hires in assigned MC offices.
• Monitor and ensure completion of all MC Mandatory onboarding and Safeguarding courses within one week of hire and full use of assigned MC offices.
• Provide a broad range of in-person field HR support, including support in performance management, grievance management and team engagement in assigned MC office.
• Quarterly visit to MC deep field and field offices in the Northeast.
• Provide monthly updates/reports of HR activities in the Northeast to the HR Director or Designee.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Provide team members with information, tools and other resources to improve performance and reach objectives.
• Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Promote a safe and inclusive work environment that, regardless of the context, is consistent with Mercy Corps’ culture of care.
• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability To Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Accountability:

• Supervisory Responsibility: HR Assistant
• Reports Directly To: HR Director
• Works Directly With: Senior HR Manager, HR Officers, Talent Acquisition Officer, All Hiring Managers, Senior Management Team, Mercy Corps operation staff, finance, program team and partner organizations.

Knowledge and Experience

• Bachelor's Degree in HR Management / Administration or relevant field.
• 5 - 7 years of professional experience in multiple human resource disciplines specifically Recruitment, Selection, Orientation, Onboarding and Talent Management.
• Professional Certification and License from CIPM, SHRM or CIPD will be an added advantage.
• Demonstrated understanding and proven experience in staffing and talent planning in international relief and development environments.
• Hands-on experience with HRIS or HCM like UKG Pro, BambooHR, SAP or Oracle.
• In-depth knowledge and experience of the Nigerian Labor Act, compensation, benefits administration, recruitment, selection, and onboarding
• Proficiency in MS Office, internet searching, applicant tracking systems and use of social media for sourcing talent.
• Ability to communicate, influence and solve problems effectively across diverse cultures and geographical distances with sensitivity
• Fluency in English is required. Fluency in other Nigerian languages will be an added advantage.

Success Factors:

• The successful candidate must have excellent interpersonal skills, strong oral and written communications skills and should be an excellent listener. S/ he must have excellent analytical skills, good reasoning abilities, and sound judgment.
• S/he will also be able to thrive in a fast-paced environment, demonstrate a strong understanding of the cultural and social environment that exists both in and out of Nigeria and will have the willingness and ability to work effectively with a wide variety of people.
• S/he will develop and maintain productive professional relationships with a broad spectrum of stakeholders within the organization and throughout the relief and development community.
• S/he will be flexible, resilient and possess the ability to prioritize and manage multiple tasks simultaneously. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues

Living Conditions/Environmental Conditions:

• The position will be based in Maiduguri, Borno State, Nigeria with 20% traveling to other field locations. Given the nature of the role, working hours require flexibility, and working beyond the official closing hour might be necessary.

Equal Employment Opportunity Statement:

• Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability, marital status, military veteran status or any other protected group in the locations where we work.
• In your statement, you are encouraged to discuss any relevant experience and demonstrate your interest. Your application will be reviewed by the Mercy Corps team and shortlisted candidates will be contacted directly for interviews.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme.We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to the Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

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Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.
• The Nigeria country program has grown considerably over the last few years and is now the fifth largest Mercy Corps country program, with a mixed grant & programming portfolio.

General Position Summary

• The Ethics & Assurance officer will support the Ethics and Assurance Director to serve as the Mercy Corps Nigeria focal point for ensuring compliance with Mercy Corps’ Code of Ethics and ethics policies and procedures.
• He/she will support the Director to examine, review, and analyze records, reports, financial information and management practices to ensure compliance with laws, regulations and Mercy Corps’ policies and procedures and will investigate potential violations of the Code of Ethics.
• The Ethics & Assurance officer will work closely with the Ethics and Assurance Director to assist the country management team in developing, implementing and monitoring effective financial and operational controls over activities and offices to mitigate risk.

Essential Job Responsibilities

• Following Mercy Corps’ policies and procedures, Support the Ethics and Assurance Director in the internal reporting of any allegations of Code of Ethics violations, including fraud, corruption, bribery or human trafficking.
• Support the Ethics and Assurance Director to maintain the country's Corruption Incident Register and liaise with the Headquarters Ethics team, and other teams as needed, in the resolution of all reported incidents.
• Support the Ethics and Assurance Director to collect, analyse and document the results of investigations and communicate observations and recommendations with the collaboration of the Country Director and senior management team, as appropriate.
• Liaise with program teams in implementing the country Complaints Response Mechanism (CARM). Respond to Code of Ethics violation referrals received through the CARM.
• Support the Ethics and Assurance Director to assist the country management team in determining effective and efficient solutions to operational issues that ensure compliance with Mercy Corps’ policies and donor regulations; mitigate the risk of fraud or corruption, and also facilitate the achievement of program objectives.
• Support the Ethics and Assurance Director to assist program, operations and finance teams with implementing standard procedures or, as necessary, developing and documenting enhanced procedures for high-risk program activities, in particular, those providing a direct financial benefit to participants (e.g. vouchers, cash distributions), requiring high-value procurement, or the distribution of in-kind goods.
• Support in maintaining the country-level Risk register to identify key risks and document strategies to mitigate these risks. Manage the quarterly update process and ensure communication of action plans.
• Support the Ethics and Assurance Director to perform periodic internal control reviews of in-country financial, procurement, human resource, and logistics procedures in both the main country office and field offices. In coordination with program and monitoring and evaluation staff, conduct field reviews of program activities to ensure that adequate controls are in place and are functioning properly. Communicate findings and work with the relevant departments to correct weaknesses and improve controls as needed.
• Work closely with the Ethics and Assurance Director to advise on the development of monitoring plans for partners, including sub-recipients, key vendors and other partners that must adhere to ethics policies. In coordination with relevant teams, perform periodic compliance reviews of partners.
• Support the Ethics and Assurance Director with the follow-up and resolution of external audit or Mercy Corps Internal Audit findings.
• Perform other related special projects and duties as determined and assigned by the supervisor.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability:

• Reports and works Directly To: Ethics and Assurance Director

Knowledge and Experience

• A B.Sc University Degree in Finance, Accounting or a related business field is required.
• Sufficient experience with a not-for-profit organization implementing international programs or other reputable private sector entities.
• Background in compliance, systems and internal controls.
• Relevant experience in fraud investigation or Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA), and Association of Chartered Certified Accountants (ACCA) designations are desirable.
• Understanding of a wide range of ethics violations, including fraud, corruption and human trafficking in humanitarian and/or development settings; Understanding of best practices in ethics management and accountability within INGOs, including best practices for investigations of ethical violations.
• Good communication and interpersonal skills
• Computer skills in MS Office programs, particularly Word, Excel and PowerPoint
• Good presentation skills
• Excellent report writing skills.
• Fluent written and oral communication in
• Understanding of Hausa language will be an added advantage.

Success Factors:

• The successful Ethics & Assurance Officer will possess an exemplary professional standard of ethics as well as the willingness and ability to enforce compliance with Mercy Corps internal policies and procedures and external regulations. Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders on sensitive and confidential matter is necessary along with the ability to navigate difficult circumstances with a calm demeanor, in an analytical and methodical manner.
• A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. A broad understanding of humanitarian and development programs coupled with the ability to analyze financial operational data and clearly present conclusions and recommendations is essential.
• The humanitarian objectives of Mercy Corps’ programs may require flexibility in working hours and frequent travel to field offices, program sites and sub-recipient locations.
• Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values.

Living Conditions / Environmental Conditions:

• The Officer is based in the capital city, Abuja. Housing, health care, water, electricity, and consumer goods are all reasonably accessible and there are good international and domestic travel options from Abuja Airport. Air travel is necessary to reach some field locations. Mobile phone services are widely available.
• Internet is available in all Mercy Corps offices and Guest Houses with some inconsistencies in the most remote sites. This position requires travel by air and road to field offices.
• Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values always and in all in-country venues.
• Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. 
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to the Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.