Jobs at International Rescue Committee (IRC)

Job Overview/Summary:

Reporting to the Senior HR Coordinator, the HR Manager (P&C) will manage an HR team in the Northwest offices that provides an efficient HR administration handling service.  The HR Manager will coordinate the teams' daily work tasks, improve processes, and develop the team. Working closely with other areas of the People Centre and Employee Relations, the Manager will answer queries and raise any potential issues, ensure the organization’s people and culture initiatives are engaging, collaborative in design, and of a high standard to attract, retain and build the capabilities of staff members.

Team management is key to this role; you will be involved in carrying out individual meetings, development reviews, recruitment, and training. You will also look for ways to motivate and develop high engagement across the team. The team handles a large volume of work daily and this role requires someone who can multitask and prioritize. In return, you will benefit from working with an excellent group of people within a global business, renowned for the services they provide. The HR Manager will support the HR lead to adapt and implement Global HR initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk, and ensure the economy and efficiency of work processes. 

The HR Manager, People & Culture  role is primarily responsible for partnering with the business needs of the organization  to design, develop and implement strategies that will attract, engage, and develop employees and build upon a high-performance culture

RESPONSIBILITIES

HR Leadership & Management

• In collaboration with the Recruitment team, analyze approaches to attracting, developing, inspiring and retaining the right people with the right skills and make recommendations and implement short-term solutions to improve recruitment time to fill and quality.
• Conduct monthly and quarterly HR metrics and analysis to inform HR Lead decision-making.
• Review job position requests and submit to HR Lead with accurate form, job descriptions and make recommendations, ensuring accuracy, consistency and use of IRC JD and salary benchmarking.
• Manage benefit plans and communicate updates and conduct information campaigns for national staff.
• Oversee HR-related administrative duties and ensure compliance with existing legal and governmental reporting requirements. Ensure all legal obligations are fulfilled.
• Manage employee relations issues and conflicts with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect.
• Escalate code of conduct issues with HR Lead and co-lead investigations and ensure issues are resolved and appropriate follow-up is carried out, in collaboration with the Ethics and Compliance Unit.
• Advise supervisors in determining appropriate disciplinary plans of action. Follow-up disciplinary measures and related employment law matters. Act as impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
• Lead exit management procedure to ensure seamless and positive transition for departing employees; apply learning gained from exit interviews.
• Implement IRC Way Training on Quarterly basis for All Field Program staff.
• Carry-out daily HR-related administrative duties such as updating contracts, generating employee reports and executing compliance-related activities with all existing legal and government reporting requirements.
• Other duties assigned by supervisor.

Staff Performance Management and Development

• Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance.
• Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.
• Provide constructive feedback and counsel on appropriate career paths and professional development.
• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
• Support HR Led to continue to pursue nationalization of senior and management positions.
• Conduct online learning campaigns to tangibly increase the percentage of staff benefiting from e-Cornell and LINGOs courses.

Communications

• Communicate frequently and regularly on HR changes, initiatives, programs, and offerings.
• Model and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the country program.
• Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff

Key Working Relationships:

• Position Reports to: Senior HR Lead with MIP Team lead Northwest Nigeria
• Position directly supervises HR Focal Points in all northwest states.
• Key Internal Stakeholders: Head of Units, All Katsina /Zamfara Based Staff
• Key External Stakeholders:  The INGO HR forum; INGO and UN HR staff; Legal counsel

Qualifications

Education:

• Bachelor’s required. Master’s university degree is a plus.

Work Experience:

• Minimum of 5 years, preferably 6 years as an HR generalist, including recruitment, performance management, compensation, training and development and HR Administration.
• Minimum 2 years staff management experience in a fast-paced environment.
• At least 4 year of experience with an international organization or international experience.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission and vision
• Knowledge and experience with payroll, benefits administration, compensation benchmarking and utilizing HR metrics to inform decision-making.
• Strong training and development skills; experience conducting Training of the Trainer
• Experience and knowledge of recruitment process and practice, including marketing and branding
• Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace.
• Proven sense of professional discretion, integrity, and ability to manage complex HR situations diplomatically and to effective resolution.
• Top-tier written and verbal communication skills.
• Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Ability to demonstrate a supportive and consultative approach with direct reports and staff at senior and junior levels
• Very strong proficiency in MS Word, Excel, Outlook, and PowerPoint is required.
• Working knowledge of Nigeria labor law

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Job Overview/Summary

Under the supervision of Nutrition Capacity building Manager, the Nutrition Capacity Building Officer will be responsible for all UKAID project in his/her Local Government Area and is expected to ensure integrity, high level transparency and commitment in the implementation of the project. He or she is responsible for overseeing all nutrition activities for IRC supported OTPs in assigned LGA in Borno state. The Nutrition Capacity Building Officer will oversee and supervise supported SMOH OTPs staff/CHVs and reports to the Nutrition Manager.

Major Responsibilities

Program Management, Technical Quality, and Strategy

Nutrition program management:

• Support planning and implementing of the project activities and outputs at the field level to ensure the project achieves its objective of improving access to quality Nutrition services
• The Nutrition Capacity Building Officer will take lead in coordinating with LGA authorities reviewing all the technical reports from the Implementing Partners which authorities assigned to them.
• Track the performance of the project activities and targets against the expected results and advise on implementation process to ensure the project is progressing towards attaining its targets in each LGA.
• Conduct periodic analysis of progress of the project at the LGA  level and promote learning and sharing of best practices and lessons learnt through documentation
• Identifying program gaps in the supported OTP services with immediate solution for further necessary steps to address those gap.
• Provide capacity building and on-job coaching to Facility staff in CMAM services including IYCF best practices in supported facilities.
• Oversee the implementation of quality Nutrition program activities at all IRC supported health facilities in the targeted areas
• Design and lead assessments to ensure the voices of women and girls inform Nutrition program design
• Support proper Nutrition data collection and recording in the IRC supported OTP units and support the compilation of data and generation of quality Nutrition reports on a regular and timely manner;
• Support health facility-level reporting to SMOHs through LGA health authorities especially the HMIS.
• In line with the communication strategies of the consortium, ensure visibility of the project and project strategies at field level
• Support collection of stories and photographs that demonstrate the positive impact of the project.
• Monitor the performance of each supported OTP facilities with regular visits to the LGA health office, health facilities and communities
• Track work plan progress and participate in the review meetings with LGAs and Implementing Partners in the assigned LGAs.
• Coordinate assigned LGA needs assessments and capacity building plans leading to potential support in future in identified gaps.
• Act as liaison between the IRC, LGA and other implementing partners in the assigned LGA.
• Create an enabling environment to promote information sharing, partnerships and cordial relationship between community, government structures and target communities where the project works
• Foster inter program linkages, exchange information and experiences and contribute actively to protection and disaster risk reduction mainstreaming in the Nutrition program.
• Collaborate with other relevant sectors especially Environmental Health, as well as Health, Women Protection & Empowerment, and Child Protection to ensure holistic service package is available in response to the needs
• Participate in the development of nutrition sector proposals, including budgets and following up on their effective implementation.
• Develop nutrition sector work plans for all the IRC nutrition grants assigned to him/her by the nutrition coordinator. Supervise and coordinate the implementation and monitoring of nutrition project activities in line with proposal targets and work plan timelines.
• Coordinate routine project reporting, including mid-term and end of grant reports to the donor.
• Conduct nutritional surveillance in the program sites, including host community and internally displaced persons (IDPs)based on agreed methodologies including surveys, process monitoring, SMART, LQAS, SQUEAC and other rapid methods.
• Work with the field-based nutrition staff and community health Volunteers to establish, implement and monitor community based management of acute malnutrition activities, coupled with patient follow up, referrals and education for their better management at community level.
• Coordinate with other IRC departments and implementing partners to develop training curricula and implementation plans for community Health Volunteers (CHV’s).
• Assist in response and management of any nutrition emergencies e.g., acute food shortages and participate in the development of disaster preparedness systems.
• Promote mother infant and young child feeding best practices in various health facilities.
• Oversee implementation and integration of comprehensive growth monitoring program/Mass MUAC screenings at community level and report accordingly.
• Participate actively in execution of operational research and Documentation of Best Nutrition practices in various health facilities/Outreach sites if need be.
• Participate actively in planned program Rapid Nutrition assessment, nutrition surveys and KAP Assessments.
• Monitoring and supervising both IRC and MOH staff seconded to IRC to ensure work is performed efficiently.
• Routinely monitor staff performance according to their job description and provide written feedback in a timely manner.
• Oversee continuous training programs for the nutrition staff as well as organizing trainings with consultants as per the annual work-plan & budget.
• Review personnel issues and concerns of nutrition staff and assist with determining and implementing solutions.
• Participate in recruitment of nutrition staff as appropriate.
• Participate in the development of proposals, budgets and concept notes in coordination with the Nutrition Coordinator, DDP, Grants team, and HQ Technical Unit
• Monitor the purchase and use of materials, equipment and supplies
• Monitor and evaluate appropriate implementation of  projects against program objectives and IRC’s Program Framework.
• Identify opportunities for program development.
• Directly supervise other Nutrition staff,
• ANY OTHER ACTIVITY ASSIGNED BY THE COORDINATOR.

Key Deliverables

• Regular communication to provide updates on projects using various forms of communication relevant for the message and audience; these include the security situation, monthly field visit reports and reports on workshops/trainings conducted.
• Updates on outcomes of reviews needs assessments and capacity building plans.
• Draft success stories on key project impacts in the assigned LGAs.
• Notify the Nutrition Managers on changes in security context in the assigned LGA as and when they occur to inform implementation, security and safety of staff and other related partners
• Support the implementation of an appropriate visibility strategy
• Report challenges and/or solutions and gaps if any
• Facilitate the data flow of all reporting.

Program Development / Grant Management

• Contribute to design, planning, and drafting new proposals.
• Contribute to donors’ reporting whenever necessary.
• In collaboration with Nutrition Managers, develop an expenditure plan, review budget vs. actual expenditure for Nutrition grants on a monthly basis and take necessary actions;
• Ensuring budgets are used appropriately and efficiently and spending is in line with the IRC financial procedures and donor requirements;
• Ensure data collection, data compilation, timely preparation and submission of all internal reports including weekly and other associated monthly, quarterly, donor and special reports;

Staff Performance Management, Learning & Development:

Required for all positions with supervisory responsibility, if special considerations are needed (e.g. remote management), make this additive to the base language here.

• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
• Develop and implement remote management capacity building approaches to build the strengths of the team in Nigeria.
• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
• Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.

Research, Learning and Analysis

• Monitoring Nutrition program implementation:
• Monitor project implementation and provide on spot support to field teams and propose modifications as necessary;
• Ensure regular health program data analysis and review, take follow up action on project implementation and prepare relevant action reports;
•  Supervise and provide technical oversight in the interpretation of data for improved programming and implementation;
• Monitor and promote integrated programming in a way that increases overall impact of Nutrition program at the community level.

Coordination & Representation

• Represent the program to Local government representatives, , partner agencies, etc. as required;
• In coordination with the Nutrition Manager actively develop and maintain effective working relationships with key stakeholders with government actors, international and local NGOs, and other relevant actors;
• Attend all relevant meetings in relation to the Nutrition program as may be required and feed in the IRC priorities during meetings;
• Facilitate field visits for internal and external stakeholders, when required.

Qualifications

Education:

• Health professional (Nutrition and dietetics, MD or RN with a MPH is preferred) with strong Nutrition background.
• A mature person of high professional discipline and moral integrity, able to work independently and under stress as the situation may dictate.

Work Experience:

• At least 3 years’ experience in managing and implementing Nutrition programs.
• Able to lead a team and experience in staff management.
• Experience in outbreak response interventions
• Ability to work with displaced communities with diverse cultural and ethnic backgrounds.
• Experience in donor report writing and proposal development
• Have experience in general management including financial and budget management, HR and logistics management
• MUST be an indigene of Monguno (Non-relocatable.)

Demonstrated Technical Skills:

• Background in situation analysis, health assessments M&E and program implementation.

Demonstrated Managerial/Leadership Competencies:

• Skills and experience of remote management
• Flexible, diplomatic and have ability and willingness live and work under pressure of workloads