Human Resource Manager (People &Culture) at International Rescue Committee (IRC)

Job Overview/Summary:

Reporting to the Senior HR Coordinator, the HR Manager (P&C) will manage an HR team in the Northwest offices that provides an efficient HR administration handling service.  The HR Manager will coordinate the teams' daily work tasks, improve processes, and develop the team. Working closely with other areas of the People Centre and Employee Relations, the Manager will answer queries and raise any potential issues, ensure the organization’s people and culture initiatives are engaging, collaborative in design, and of a high standard to attract, retain and build the capabilities of staff members.

Team management is key to this role; you will be involved in carrying out individual meetings, development reviews, recruitment, and training. You will also look for ways to motivate and develop high engagement across the team. The team handles a large volume of work daily and this role requires someone who can multitask and prioritize. In return, you will benefit from working with an excellent group of people within a global business, renowned for the services they provide. The HR Manager will support the HR lead to adapt and implement Global HR initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk, and ensure the economy and efficiency of work processes. 

The HR Manager, People & Culture  role is primarily responsible for partnering with the business needs of the organization  to design, develop and implement strategies that will attract, engage, and develop employees and build upon a high-performance culture

RESPONSIBILITIES

HR Leadership & Management

• In collaboration with the Recruitment team, analyze approaches to attracting, developing, inspiring and retaining the right people with the right skills and make recommendations and implement short-term solutions to improve recruitment time to fill and quality.
• Conduct monthly and quarterly HR metrics and analysis to inform HR Lead decision-making.
• Review job position requests and submit to HR Lead with accurate form, job descriptions and make recommendations, ensuring accuracy, consistency and use of IRC JD and salary benchmarking.
• Manage benefit plans and communicate updates and conduct information campaigns for national staff.
• Oversee HR-related administrative duties and ensure compliance with existing legal and governmental reporting requirements. Ensure all legal obligations are fulfilled.
• Manage employee relations issues and conflicts with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect.
• Escalate code of conduct issues with HR Lead and co-lead investigations and ensure issues are resolved and appropriate follow-up is carried out, in collaboration with the Ethics and Compliance Unit.
• Advise supervisors in determining appropriate disciplinary plans of action. Follow-up disciplinary measures and related employment law matters. Act as impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
• Lead exit management procedure to ensure seamless and positive transition for departing employees; apply learning gained from exit interviews.
• Implement IRC Way Training on Quarterly basis for All Field Program staff.
• Carry-out daily HR-related administrative duties such as updating contracts, generating employee reports and executing compliance-related activities with all existing legal and government reporting requirements.
• Other duties assigned by supervisor.

Staff Performance Management and Development

• Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance.
• Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.
• Provide constructive feedback and counsel on appropriate career paths and professional development.
• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
• Support HR Led to continue to pursue nationalization of senior and management positions.
• Conduct online learning campaigns to tangibly increase the percentage of staff benefiting from e-Cornell and LINGOs courses.

Communications

• Communicate frequently and regularly on HR changes, initiatives, programs, and offerings.
• Model and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the country program.
• Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff

Key Working Relationships:

• Position Reports to: Senior HR Lead with MIP Team lead Northwest Nigeria
• Position directly supervises HR Focal Points in all northwest states.
• Key Internal Stakeholders: Head of Units, All Katsina /Zamfara Based Staff
• Key External Stakeholders:  The INGO HR forum; INGO and UN HR staff; Legal counsel

Qualifications

Education:

• Bachelor’s required. Master’s university degree is a plus.

Work Experience:

• Minimum of 5 years, preferably 6 years as an HR generalist, including recruitment, performance management, compensation, training and development and HR Administration.
• Minimum 2 years staff management experience in a fast-paced environment.
• At least 4 year of experience with an international organization or international experience.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission and vision
• Knowledge and experience with payroll, benefits administration, compensation benchmarking and utilizing HR metrics to inform decision-making.
• Strong training and development skills; experience conducting Training of the Trainer
• Experience and knowledge of recruitment process and practice, including marketing and branding
• Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace.
• Proven sense of professional discretion, integrity, and ability to manage complex HR situations diplomatically and to effective resolution.
• Top-tier written and verbal communication skills.
• Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Ability to demonstrate a supportive and consultative approach with direct reports and staff at senior and junior levels
• Very strong proficiency in MS Word, Excel, Outlook, and PowerPoint is required.
• Working knowledge of Nigeria labor law