Job Vacancies at Accion Microfinance Bank Limited

Description

• Oversee all activities related to the performance management cycle.

Job Responsibilities

• Design and develop training and development programs to prepare successors for new roles
• Coordinate with L&D to establish mentoring programme for High Talent Pool
• Define & track implementation of Personal Development plan for High Talent Pool
• Design selection process for admission and exit from High Talent Pool and implementation plan
• Coordinate with Human Resources Business Partners for the implementation of consequences related to performance evaluation results.
• Collaborate and advise on the design of Human Resources Information System (HRIS) infrastructure required to support a Bank-wide performance system
• Design and implement a performance management system that can drive achievement of Bank?s objectives
• Lead initiatives for introducing/maintaining best practices, including benchmarking relevant policies and practices with similar organizations or market leaders, as may be approved from time to time.
• Implement and administer the performance appraisal process at the end of each financial year and during the half year
• Based on the Job descriptions for each job role, draw up Key Performance Indicators
• Work with HRIS and IT Services to ensure the development, enhancement or acquisition of the IT tools needed to support the performance management activities
• Identify key positions that are critical to the business continuity within the Bank

Qualifications & Experiences

• Bachelor's Degree in Social Sciences, IT, Computer Science or equivalent in any relevant discipline with numerate course work
• Minimum of 6 years post qualification experience in Performance Management/ Human Resource Management within financial services industry/consulting /multinational of which 3 years should be at the supervisory level
• Hands-on experience with databases and HR software
• Professional Certification will be an advantage.

Required Knowledge:

• Competence in the use of standard Microsoft Office Suite applications and reporting tools
• Clear understanding of HR Analytics and Metrics
• Ability to plan, organise, coordinate, multitask and prioritise under pressure with minimal supervision.
• Knowledge and understanding of people management theories/ principles and ability to coach others around best practices.
• Innovation and creativity
• Excellent Communication & Business writing skills
• Management of 360-degree feedback processes in a multi-cultural, complex business environment.
• Familiarity with HRIS tools that support Performance Management processes/activities;
• Experience in leading performance improvement programs.

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Description

• The position is responsible for the full L& D life cycle from Training Needs Analysis, Design Delivery to Evaluation using a creative and blended learning approach.

Job Responsibilities

• Shape the Learning and Development Strategy
• Create, implement and own a proactive learning and development agenda that supports the wider People agenda and business strategy
• Identify and evaluate current and future L&D needs through job analysis, learning needs analysis' and regular consultation with key stakeholders
• Source and engage with external learning providers and/or facilitators and build effective relationships
• Enhance, coordinate and manage the Graduate Trainee programme (GTP) and ensure the approach to GTP best meets the skill and talent needs of the business
• Source and implement an eLearning platform which delivers significant return on investment
• Develop online tools and content creation including the migration of current training tools
• Design and distribute mandatory online training programmes and monitor completion
• Continuously review, update and redesign training materials, manuals and documentation to ensure they are fit for purpose.
• Enable others to deliver training interventions and support the delivery of content as and when required
• Develop a knowledge management plan to promote data literacy and enable knowledge sharing and collaboration within the Bank.
• Consolidating all of the training and communications in a single knowledge management portal.
• Design and develop training and development programs to prepare successors for new roles
• Enable others to deliver training interventions and support the delivery of content as and when required
• Work with subject matter experts to design and develop bespoke training to support business goals as and when required
• Organise learning events including booking venues, distributing joining instructions, preparing materials, and developing effective communications to promote training programs to participants and stakeholders
• Adapt the bank's induction program with generic and job specific content, ensuring the program remains in line with contemporary practice and requirements
• Consider the costs and return on investment of any planned training or development programmes and ensuring that these costs adhere to defined budgets.
• Establishing and maintaining an audit friendly database representing every aspect of training delivered, including provision for individual sign off, acknowledging receipt and understanding of material delivered.
• Support line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• Determine the mode of training i.e. On the job training, mentoring & coaching, classroom, web-based/e-learning, reading/books, conferences, academic programmes.
• Develop and ensure compliance to the Bank's training policy covering Vendor selection, training process reporting and learning.

Qualification & Experiences

• Bachelor's degree in Human Resources or related field.
• A minimum of ten years related experience in Learning & Development or similar HR role
• Experience searching for candidates with professional and technical expertise in the financial services industry is preferred.
• Excellent understanding of recruitment processes.

Required Knowledge:

• Experience working within a fast paced retail, financial services or ecommerce environment (multisite experience is also a strong advantage to the role)
• Excellent interpersonal, business writing and presentation skills
• Experience in developing a training strategy and understanding of different training methods and channels
• Ability to analysis numerical data to support the development and delivery of the people agenda
• Experience in coaching individuals and teams
• Experience in linking training to performance and quality
• Experience in carrying out Training Needs Analysis
• Ability to communicate ideas and instructions to staff at all levels in a clear and concise manner
• Ability to influence and build positive and lasting relationships with key stakeholders
• Advanced or proficient level of Microsoft Office skills, Power Point and Excel in particular
• Experience of effectively managing multiple projects.

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Description

• The position will act as the system administrator while maintaining the HRIS applications and modules.

Job Responsibilities

• Participate in user group meetings/conferences.
• Coordinate and provide quality deliverables, including project updates/status reports
• Identify and document project risks, issues, priorities, dependencies, resources, assumptions and approach
• Prepare and maintain project plans based on project scope, activities and tasks necessary for executing and managing a successful project
• Maintains knowledge of trends and developments in HRIS providers, vendors, and technology.
• Ensures system compliance with data security and privacy requirements.
• Serves as lead representative and liaison between HR, information services, external vendors, and other stakeholders for HRIS design and implementation projects.
• Provides production support, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
• Participates in all stages of project development from requirements definition to project planning and execution
• Constructs custom functions and documentation such as automated queries, filters, macros, and reports.
• Manages permissions, access, personalization, and similar system operations and settings for HRIS users.
• Collaborates with executive leadership and HR staff to identify system improvements and enhancements; recommends and implements solutions, including applying change management experience to facilitate progression to high levels of quality.
• Conducts training, including developing user procedures, guidelines and documentation. Trains clients and new system users on new processes/functionality.
• Provides technical support, troubleshooting, and guidance to HRIS users.
• Oversees and maintains optimal function of the HRIS, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules.

Qualifications & Experiences

• Bachelor's degree in Information Technology, Computer Science, Human Resources Management or related field required.
• Minimum six years' experience of related experience with at least one year in a lead HRIS position
• Hands-on experience with databases and HR software
• Relevant Professional Certification is a plus.

Required Knowledge:

• Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial HRIS product.
• Excellent verbal and written communication skills.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Ability to keep information confidential.
• Strong computer skills and proficient with MS Office products including Word, Excel and PowerPoint.