Learning and Development Specialist at ACCION Microfinance Bank

Description

• The position is responsible for the full L& D life cycle from Training Needs Analysis, Design Delivery to Evaluation using a creative and blended learning approach.

Job Responsibilities

• Shape the Learning and Development Strategy
• Create, implement and own a proactive learning and development agenda that supports the wider People agenda and business strategy
• Identify and evaluate current and future L&D needs through job analysis, learning needs analysis' and regular consultation with key stakeholders
• Source and engage with external learning providers and/or facilitators and build effective relationships
• Enhance, coordinate and manage the Graduate Trainee programme (GTP) and ensure the approach to GTP best meets the skill and talent needs of the business
• Source and implement an eLearning platform which delivers significant return on investment
• Develop online tools and content creation including the migration of current training tools
• Design and distribute mandatory online training programmes and monitor completion
• Continuously review, update and redesign training materials, manuals and documentation to ensure they are fit for purpose.
• Enable others to deliver training interventions and support the delivery of content as and when required
• Develop a knowledge management plan to promote data literacy and enable knowledge sharing and collaboration within the Bank.
• Consolidating all of the training and communications in a single knowledge management portal.
• Design and develop training and development programs to prepare successors for new roles
• Enable others to deliver training interventions and support the delivery of content as and when required
• Work with subject matter experts to design and develop bespoke training to support business goals as and when required
• Organise learning events including booking venues, distributing joining instructions, preparing materials, and developing effective communications to promote training programs to participants and stakeholders
• Adapt the bank's induction program with generic and job specific content, ensuring the program remains in line with contemporary practice and requirements
• Consider the costs and return on investment of any planned training or development programmes and ensuring that these costs adhere to defined budgets.
• Establishing and maintaining an audit friendly database representing every aspect of training delivered, including provision for individual sign off, acknowledging receipt and understanding of material delivered.
• Support line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• Determine the mode of training i.e. On the job training, mentoring & coaching, classroom, web-based/e-learning, reading/books, conferences, academic programmes.
• Develop and ensure compliance to the Bank's training policy covering Vendor selection, training process reporting and learning.

Qualification & Experiences

• Bachelor's degree in Human Resources or related field.
• A minimum of ten years related experience in Learning & Development or similar HR role
• Experience searching for candidates with professional and technical expertise in the financial services industry is preferred.
• Excellent understanding of recruitment processes.

Required Knowledge:

• Experience working within a fast paced retail, financial services or ecommerce environment (multisite experience is also a strong advantage to the role)
• Excellent interpersonal, business writing and presentation skills
• Experience in developing a training strategy and understanding of different training methods and channels
• Ability to analysis numerical data to support the development and delivery of the people agenda
• Experience in coaching individuals and teams
• Experience in linking training to performance and quality
• Experience in carrying out Training Needs Analysis
• Ability to communicate ideas and instructions to staff at all levels in a clear and concise manner
• Ability to influence and build positive and lasting relationships with key stakeholders
• Advanced or proficient level of Microsoft Office skills, Power Point and Excel in particular
• Experience of effectively managing multiple projects.