Latest Jobs at Mathills Services Limited

Job Description

• As a Housekeeping Supervisor, you will be responsible for overseeing the housekeeping staff and ensuring that the cleanliness and maintenance standards of the property are met.
• Your role will involve supervising staff, managing inventory, and ensuring guest satisfaction.

Key Responsibilities

• Staff Supervision: Supervise and train housekeeping staff. Create work schedules and ensure that staff adhere to company policies and procedures. Monitor staff performance and provide feedback for improvement.
• Cleaning and Maintenance: Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house areas. Ensure that all cleaning tasks are completed efficiently and to a high standard. Monitor inventory of cleaning supplies and equipment, and order supplies as needed.
• Quality Control: Conduct regular inspections to ensure cleanliness and maintenance standards are met. Address any maintenance issues promptly and ensure they are resolved.
• Guest Satisfaction: Respond to guest requests and concerns in a professional and timely manner. Work with the team to ensure that guest rooms are prepared according to company standards.
• Training and Development: Train new staff on housekeeping procedures and standards. Provide ongoing training and development opportunities for existing staff.
• Health and Safety: Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices. Monitor and report any health and safety hazards.

Qualifications and Skills

• Candidates should possess an OND, HND, or B.Sc Degree with at least 2 years experience.
• Previous experience in a similar role, preferably in the hospitality industry.
• Strong leadership and communication skills.
• Excellent attention to detail.
• Ability to work well under pressure and in a fast-paced environment.
• Knowledge of housekeeping procedures and cleaning techniques.
• Proficiency in MS Office and related software.

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Key Responsibilities

• Operational Management: Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments. Ensure that all departments are operating efficiently and to the highest standards. Monitor guest satisfaction and address any issues or concerns promptly.
• Staff Management: Recruit, train, and supervise hotel staff. Create work schedules and ensure that staff adhere to company policies and procedures. Conduct performance reviews and provide feedback for improvement.
• Financial Management: Develop and implement strategies to increase revenue and profitability. Monitor financial performance and prepare regular reports for management. Control costs and expenses to meet budgetary goals.
• Customer Service: Ensure that guests receive exceptional service throughout their stay. Handle guest inquiries, concerns, and complaints in a professional manner. Implement and maintain standards for guest satisfaction.
• Sales and Marketing: Develop and implement sales and marketing strategies to attract new guests and retain existing ones. Work with the sales team to identify opportunities for growth and expansion. Monitor market trends and competitor activities.
• Health and Safety: Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices. Monitor and report any health and safety hazards.

Qualifications

• Interested candidates should possess a Bachelor's Degree with at least 3 years experience.