Hotel Manager at Mathills Services Limited

Key Responsibilities

• Operational Management: Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments. Ensure that all departments are operating efficiently and to the highest standards. Monitor guest satisfaction and address any issues or concerns promptly.
• Staff Management: Recruit, train, and supervise hotel staff. Create work schedules and ensure that staff adhere to company policies and procedures. Conduct performance reviews and provide feedback for improvement.
• Financial Management: Develop and implement strategies to increase revenue and profitability. Monitor financial performance and prepare regular reports for management. Control costs and expenses to meet budgetary goals.
• Customer Service: Ensure that guests receive exceptional service throughout their stay. Handle guest inquiries, concerns, and complaints in a professional manner. Implement and maintain standards for guest satisfaction.
• Sales and Marketing: Develop and implement sales and marketing strategies to attract new guests and retain existing ones. Work with the sales team to identify opportunities for growth and expansion. Monitor market trends and competitor activities.
• Health and Safety: Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices. Monitor and report any health and safety hazards.

Qualifications

• Interested candidates should possess a Bachelor's Degree with at least 3 years experience.