Hotel Porter at Hotel Capitol

Job Summary

• The Porter is responsible for assisting guests with luggage, providing courteous guest services, and supporting the front office in ensuring a smooth and welcoming experience for all guests.
• The role plays a key part in creating a positive first and last impression of the hotel.

Key Duties & Responsibilities
Guest Assistance:

• Welcome guests upon arrival with a friendly and professional attitude.
• Assist guests with carrying luggage to and from rooms.
• Escort guests to their rooms and explain room features and hotel facilities.
• Provide directions and information about hotel services and local areas.

Front Entrance & Lobby Support:

• Maintain cleanliness and orderliness of the entrance and lobby area.
• Open doors for guests and assist with arrivals and departures.
• Ensure trolleys and luggage carts are clean and available.

Luggage Handling:

• Properly tag, handle, and store guest luggage when necessary.
• Ensure safe and careful handling of guest belongings.
• Deliver luggage promptly and efficiently.

Support to Front Office:

• Assist the reception team during busy periods.
• Run errands within the hotel (e.g., delivering messages, documents, or items to rooms).
• Help in coordinating guest requests.

Safety & Security:

• Monitor activities around the entrance and report suspicious behavior.
• Ensure guest property is handled securely.
• Follow hotel safety procedures at all times.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback.
• Timeliness in luggage handling and guest assistance.
• Professional appearance and conduct.
• Cleanliness of assigned areas.
• Responsiveness to guest requests.

Requirements & Qualifications

• Minimum of an SSCE or equivalent qualification.
• Previous experience in a hotel or customer service role is an advantage.
• Physically fit and able to lift heavy luggage.
• Basic understanding of hotel operations.

Skills & Competencies:

• Good communication and interpersonal skills.
• Friendly and customer-focused attitude.
• Physical strength and stamina.
• Attention to detail.
• Ability to work under pressure.

Working Conditions:

• Requires standing for long periods.
• Shift work, including weekends and holidays.
• Frequent interaction with guests.

Personal Attributes:

• Polite and well-mannered.
• Neat and well-groomed appearance.
• Reliable and punctual.
• Helpful and proactive.