Jobs at Bolton White Hotels & Apartments

Job Description

• A Hotel Night Manager oversees hotel operations during nighttime hours, ensuring smooth functioning and guest satisfaction. 

Responsibilities

• Guest Services: Handling check-ins, check-outs, guest requests, and complaints.
• Security & Safety: Ensuring the safety of guests and staff, monitoring security procedures, and handling emergencies.
• Operations Management: Supervising night staff, coordinating housekeeping, and addressing maintenance issues.
• Financial Duties: Managing night audits, processing financial transactions, and reconciling accounts.
• Compliance: Ensuring adherence to hotel policies, health and safety regulations, and industry standards.

Requirements

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Previous experience in hotel management, front office, or night audit roles (typically 2-5 years).
• Experience in customer service, conflict resolution, and financial reconciliation.

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Job Summary

• A Hotel Cashier is responsible for handling financial transactions at the hotel’s front desk, restaurant, or other service areas. 
• They ensure accurate billing, process payments, and provide excellent customer service while maintaining financial records.

Key Responsibilities
Guest Transactions & Payments:

• Process check-in and check-out payments, room charges, and other guest expenses.
• Handle cash, credit/debit cards, and digital transactions securely and accurately.
• Issue receipts, refunds, or adjustments as necessary.

Billing & Financial Reconciliation:

• Prepare and verify guest invoices and folios.
• Balance cash drawers and reconcile daily transactions.
• Assist with night audits and financial reporting.

Customer Service & Support:

• Address guest inquiries regarding billing, charges, and hotel services.
• Handle guest complaints professionally and escalate issues when necessary.
• Provide information about promotions, discounts, and special offers.

Compliance & Security:

• Ensure adherence to hotel policies and financial regulations.
• Maintain the confidentiality of guest and financial information.
• Report discrepancies or suspicious activities to management.

Requirements

• High school diploma or equivalent (a degree in hospitality or accounting is a plus).
• Experience in cash handling, hotel front desk, or accounting (preferred).
• Strong numerical skills, accuracy, and attention to detail.
• Proficiency in hotel management software (e.g., Opera, Fidelio, PMS).
• Excellent customer service and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong problem-solving skills and the ability to work under pressure.

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Job Summary

• A Guest Service Agent is responsible for providing excellent customer service to hotel guests by handling check-ins, check-outs, reservations, and inquiries. 
• They serve as the primary point of contact for guests, ensuring a seamless and pleasant stay.

Key Responsibilities
Front Desk Operations:

• Welcome guests warmly and assist with check-in and check-out procedures.
• Process room assignments, key issuance, and payments accurately.
• Maintain guest records and update profiles in the hotel management system.

Guest Assistance & Customer Service:

• Respond to guest inquiries, requests, and concerns professionally.
• Provide information on hotel services, amenities, and local attractions.
• Handle special requests such as room upgrades, late check-outs, or special accommodations.

Reservations & Billing:

• Manage room reservations and cancellations efficiently.
• Process payments, issue invoices, and ensure accurate billing.
• Assist with night audits and daily financial reconciliation as needed.

Problem Resolution & Communication:

• Address guest complaints and escalate unresolved issues to management.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Follow up on guest concerns to ensure satisfaction.

Compliance & Professionalism:

• Adhere to hotel policies, safety procedures, and service standards.
• Maintain a professional appearance and demeanor at all times.
• Uphold confidentiality and security measures regarding guest information.

Requirements

• High school diploma or equivalent; a degree in Hospitality Management is a plus.
• Previous experience in front desk, guest services, or customer service (preferred).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS) and basic computer skills.
• Ability to handle stressful situations and multitask effectively.
• Attention to detail and a strong commitment to guest satisfaction.
• Flexibility to work shifts, weekends, and holidays.
• Multilingual skills (preferred but not required).