Hotel Cashier at Bolton White Hotels & Apartments

Job Summary

• A Hotel Cashier is responsible for handling financial transactions at the hotel’s front desk, restaurant, or other service areas. 
• They ensure accurate billing, process payments, and provide excellent customer service while maintaining financial records.

Key Responsibilities
Guest Transactions & Payments:

• Process check-in and check-out payments, room charges, and other guest expenses.
• Handle cash, credit/debit cards, and digital transactions securely and accurately.
• Issue receipts, refunds, or adjustments as necessary.

Billing & Financial Reconciliation:

• Prepare and verify guest invoices and folios.
• Balance cash drawers and reconcile daily transactions.
• Assist with night audits and financial reporting.

Customer Service & Support:

• Address guest inquiries regarding billing, charges, and hotel services.
• Handle guest complaints professionally and escalate issues when necessary.
• Provide information about promotions, discounts, and special offers.

Compliance & Security:

• Ensure adherence to hotel policies and financial regulations.
• Maintain the confidentiality of guest and financial information.
• Report discrepancies or suspicious activities to management.

Requirements

• High school diploma or equivalent (a degree in hospitality or accounting is a plus).
• Experience in cash handling, hotel front desk, or accounting (preferred).
• Strong numerical skills, accuracy, and attention to detail.
• Proficiency in hotel management software (e.g., Opera, Fidelio, PMS).
• Excellent customer service and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong problem-solving skills and the ability to work under pressure.