Hotel Night Manager at Bolton White Hotels & Apartments

Job Description

• A Hotel Night Manager oversees hotel operations during nighttime hours, ensuring smooth functioning and guest satisfaction. 

Responsibilities

• Guest Services: Handling check-ins, check-outs, guest requests, and complaints.
• Security & Safety: Ensuring the safety of guests and staff, monitoring security procedures, and handling emergencies.
• Operations Management: Supervising night staff, coordinating housekeeping, and addressing maintenance issues.
• Financial Duties: Managing night audits, processing financial transactions, and reconciling accounts.
• Compliance: Ensuring adherence to hotel policies, health and safety regulations, and industry standards.

Requirements

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Previous experience in hotel management, front office, or night audit roles (typically 2-5 years).
• Experience in customer service, conflict resolution, and financial reconciliation.