Jobs at Royalsec Company Limited

Job Responsibilities

• Work with the organisation to build robust relationships with present and potential clients to the benefit of our mutual relationship.
• Provide the guards and clients alike with appropriate rules and regulations pertaining to security practices.
• Oversight over all RCOs, COs, SSs and Operatives to ensure satisfaction our clients’ needs.
• Ensure due diligence is done and reviews carried out regularly.
• Identify additional security peculiarities and needs for improved services
• Checkmate for cost effective/efficient service delivery, innovations and procedures.
• Regularly recommended and follow up with clients.
• Striving towards improved services for our clients.
• Initiate new business areas and ideas.
• Attend to all correspondences and queries; ensuring compliance and satisfactory service delivery
• Resolve customer complaints promptly.
• Prioritise and favour clients in consideration with business volume.
• Conduct business review to ensure clients are satisfied with our services.
• Ensure operations are in line with international best practices.
• Alert marketing team of opportunities for further contracts within key clients.
• Identify key contacts as potential clients companies.
• Identify our weaknesses and competitive edge and ensure the operation teams improves on them to meet up with our clients expectations.
• Encourage customer loyalty and retention
• Oversee direct communications with clients
• Monitor and maximise customer lifetime value.
• Ensure our guards are professionally certified OK before deployment.
• Enforce clients’ need and desire by operations.

Requirements / Qualifications

• B.Sc or M.Sc / MBA Degree in any management course or related courses.
• Must possess 5 years and above security industry experience.
• Sound knowledge in security operations.
• Security professional certification needed.
• Must possess no criminal record.
• Good knowledge of talent management.
• Excellent decision making and organisation skills.
• Good time management skills.
• Good interpersonal & communication skills and ability to manage people effectively
• Proficiency in MS-Office suite
• Must be client oriented
• Must possess vast knowledge in security matters.

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Job Description

• Enhance productivity by easing transportation for staff on official assignment.
• Ensure vehicles are in top notch conditions at all times, both in appearance and performance.
• Exhibit appreciable level of experience as a driver.
• Keep the vehicles clean at all times.
• Ensuring that vehicles are mechanically sound, immaculate in appearance and ready to drive without issue at all times.
• Maintaining tyre pressure and keeping fuel level.
• Daily check engine fluids, inspect the interior and exterior of the vehicle.
• Check and be observant of the state of all electrical and mechanical component of the vehicle.
• Ensure periodic maintenance activities are approved and carried out by the Admin department.
• Dress professionally and in accordance with company’s dress code.

Job Specification

• Minimum of OND / HND.
• Minimum of 3 years relevant job experience.
• Should be in possession of a valid drivers license and LASDRI.
• Comfortable working within a fast paced environment.
• Good communication skills.
• Sound knowledge of road network.
• Proximity to Surulere environs (Added Advantage).

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Job Summary

• We are in need of a Learning & Development / Training Officer who will develop and maintain a professional, dedicated training solution – to provide total coverage of all.
• A Learning & Development /Training Officer who will provide high quality professional training courses and materials and oversee appropriate training in a bid to continually ensure excellent quality training to internal and external staffers & operatives in order to meet organisational goals and client’s satisfaction.

Job Functions / Responsibilities

• Ensure delivery of exceptional training management.
• To develop and maintain training material in line with international best practises and global changes.
• To maintain effective communication with clients to establish training needs and ensure that training materials are appropriate to client’s requirements.
• To design training materials that reflect company developments and global standards.
• To evaluate the effectiveness of training and modify materials as appropriate.
• To develop and maintain training material to the highest standards for internal and
  external courses.
• Ensure organisation’s training activities run smoothly and efficiently.
• Guarantee professionally executed training works/tasks which emphasise industry standards and best practices in training.
• Maintain and manage training supplies that are required for optimum performance.
• Training of recruited security operatives and certifying them fit for deployment before posting.
• Prepare and deliver training courses in line with ISO guideline.
• Implement standardised training programs that security guards must take to be qualified for their job.
• Instruct classes, assess students’ performance and maintain records of students who have earned qualifications.
• Maintain a training program budget.
• Establish policies and training materials.
• Organise retraining and refresher programs for security and supervisory staff of the company.
• Recommend/recruit trainers if required.
• Lead, teach, onboard and evaluate new trainers.
• Make other trainers’ schedules.
• Oversee trainee attendance and performance.
• Prepare and present reports on training program KIPs.
• Ensure availability of world standard operatives for deployment.
• Administering of updated curriculum for security training’s.
• Ensure professionalism by emphasising industry standards and best practices in training.
• Educate on all aspects of effective security servicing.

Requirements

• Candidates should possess a Bachelor's / Master's Degree
• 3 - 5 years of experience as a Training Specialist or similar role
• Security industry experience needed.
• Over 4 years of experience with designing training programs and workshops
• Ability to lead a full training cycle
• Ability to evaluate the effectiveness of these programs and making adjustments where necessary
• Knowledge of various training and teaching methods
• Good knowledge of talent management
• Excellent decision making and organisational skills
• Excellent time-management and Human Relation skills
• Great interpersonal and communication skills
• Proficiency in MS Office.
• Vast knowledge in security matters.