Head of Operations - Security at RoyalSec Service Company Limited

Job Responsibilities

• Work with the organisation to build robust relationships with present and potential clients to the benefit of our mutual relationship.
• Provide the guards and clients alike with appropriate rules and regulations pertaining to security practices.
• Oversight over all RCOs, COs, SSs and Operatives to ensure satisfaction our clients’ needs.
• Ensure due diligence is done and reviews carried out regularly.
• Identify additional security peculiarities and needs for improved services
• Checkmate for cost effective/efficient service delivery, innovations and procedures.
• Regularly recommended and follow up with clients.
• Striving towards improved services for our clients.
• Initiate new business areas and ideas.
• Attend to all correspondences and queries; ensuring compliance and satisfactory service delivery
• Resolve customer complaints promptly.
• Prioritise and favour clients in consideration with business volume.
• Conduct business review to ensure clients are satisfied with our services.
• Ensure operations are in line with international best practices.
• Alert marketing team of opportunities for further contracts within key clients.
• Identify key contacts as potential clients companies.
• Identify our weaknesses and competitive edge and ensure the operation teams improves on them to meet up with our clients expectations.
• Encourage customer loyalty and retention
• Oversee direct communications with clients
• Monitor and maximise customer lifetime value.
• Ensure our guards are professionally certified OK before deployment.
• Enforce clients’ need and desire by operations.

Requirements / Qualifications

• B.Sc or M.Sc / MBA Degree in any management course or related courses.
• Must possess 5 years and above security industry experience.
• Sound knowledge in security operations.
• Security professional certification needed.
• Must possess no criminal record.
• Good knowledge of talent management.
• Excellent decision making and organisation skills.
• Good time management skills.
• Good interpersonal & communication skills and ability to manage people effectively
• Proficiency in MS-Office suite
• Must be client oriented
• Must possess vast knowledge in security matters.