Latest Jobs at Grand Maridos

Job description

• To greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage
• To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
• If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
• To keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
• To promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
• To promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth

In addition to these responsibilities,

• He/she keeps himself abreast with the latest developments in the hotel and reviews and updates it.
• He is also responsible for ensuring that the bills generated are posted to appropriate accounts by co-ordinating with the accounts department.
• He/she is responsible for obtaining the necessary and relevant approvals and signatures and makes sure that the rules and regulations are being followed by them.
• He/she makes sure that the registrations are in accordance with the management's practices

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Responsibilities

• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations
• Provide excellent customer service to guests
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff.