Guest Service Agent at Grand Maridos Hotel

Job description

• To greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage
• To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
• If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
• To keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
• To promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
• To promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth

In addition to these responsibilities,

• He/she keeps himself abreast with the latest developments in the hotel and reviews and updates it.
• He is also responsible for ensuring that the bills generated are posted to appropriate accounts by co-ordinating with the accounts department.
• He/she is responsible for obtaining the necessary and relevant approvals and signatures and makes sure that the rules and regulations are being followed by them.
• He/she makes sure that the registrations are in accordance with the management's practices