Fresh Jobs at Dalchifit Hotel

Position Summary

• Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, and complete their pre-registration formalities.
• Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.

Duties And Responsibilities

• Welcome guests during check-in and give a found farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals, and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up-to-date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, and complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to-date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, weekends and holidays.
• Ability to relate well to Hotel guests and employees.
• Professional in demeanour and presentation.
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.
• Able to work morning, evening, weekend, holiday, and overnight shifts.

Education

• Must be able to read, speak, write, and understand the primary language used in the workplace.
• His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel.
• He/she will strive to use polite language and be well-groomed in his/her relationship with the Hotel guests, colleagues, and staff.

Experience:

• Two years of Front Office experience, a minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages are spoken would be an asset.

Prerequisite:

• Good guest interaction skills.
• Good listening skills.
• Sound decision-making.
• Good interpersonal and communication skills.
• Leadership/People management.

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Position Summary

• Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
• Tracks room revenue, occupancy percentages, and other front office operating statistics.
• Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Duties and Responsibilities

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
• To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discounts, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepare of End of day procedure.
• Follow the End of Day / Night Audit Checklist (Must Read !).
• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run end-of-day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, typewriters, and other front office equipment.
• Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
• Perform nightly balancing of in-room video and long-distance telephone services
• Understand and knows how to perform check-in and check-out procedures.

Prerequisite
Education:

• High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.

Experience:

• Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

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Position Summary

• Directly supervises all front office personnel and ensures proper completion of all front office duties.
• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
• Prepare monthly reports and budget for front office department.

Duties and Responsibilities

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checkscashiersin and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Maintain required pars of all front office and stationery supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Prerequisites
Education:

• Minimum of two-year college Degree.
• Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience:

• Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

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Position Summary

• Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audits and inspects housekeeping personal work assignment, and requisition supplies.
• Take care of the budget and budget control for the department.
• A Laundry Manager is responsible for running the laundry departments day to day operations and also to deliver an excellent Guest experience while managing stock ordering and supplier relationships.
• Additional responsibilities include upkeeping training, performance evaluations, scheduling and supervising the personnel within the department.

EHK Duties and Responsibility

• Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.
• Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff.
• Schedules employees and assigns extra days off according to occupancy forecast.
• Maintains a time logbook of all employees within the department.
• Recruit and train new employees. Assigns new employees to work with experienced help.
• Checks on the work of these employees occasionally and observes the report made by the supervisors.
• Approves all supply requisitions, such as those for spreads and bathroom rugs.
• Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Responsibility & Authority:

• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare Annual Housekeeping Budget.
• Maintain parstock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
• Pay particular attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Assist the Purchase department in selecting suppliers for items related to Housekeeping.
• Plan, control and supervise Horticultural activities.
• Attending and resolving guest complaints.
• Verification of supplies consignments.
• Organize on-the-job training and evaluate its effectiveness.
• Approval of the Functional Manual of the department.
• Recommend recruitment of new personnel.

Other Routine Responsibilities:

• Daily inspection of public areas and employees locker rooms.
• Daily briefing of Supervisors/ Executives.
• Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.
• Immediately attending to guest requests.

Other Responsibilities::

• Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
• Formulating washing formula for stained loads.
• Ensuring the washing of linen and uniform as per standard.
• Maintenance and upkeep of all laundry equipment.
• Coordinating with the Engineering Department about their routine maintenance of the equipment.
• Preparing Annual Laundry Budget.
• Develop new methods for increasing laundry efficiency.
• Coordinate with the maintenance team for outstanding repairs of machinery.
• Overall controlling and supervision of the Department.
• Training and coordination with supporting Departments.
• Record and monitor laundry costs.
• Make reports and recommendations when required.
• Oversee the laundry equipment preventive maintenance program.
• Approve distribution of linen to guestrooms and food and beverage department areas.
• Direct all Laundry staff.
• Approve the Laundry staff duty roster.
• Organizing training for the staff.
• Hire and train new laundry staffs.
• Experience in team management.
• Should be familiar with computers and hotel applications.
• Plan and judge for uniform replacement.
• To ensure the uniform room inspects all uniforms daily for replacement and damage.
• Provide other duties and services as assigned by the Executive housekeeper.
• Conduct weekly departmental meetings with supervisors.

Prerequisite

• Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies/synergies across the network.

Education

• Three years Degree or Diploma in Hotel Management,

Experience:

• 8 to 10 years of experience of which at least 2 to 3 years in a similar role. Strong Operational/Technical Knowledge. Successful Pre-opening experience & records a distinct advantage

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Job Description

• We are seeking a results-oriented IT administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers.
• To ensure success as an IT administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures.

Responsibilities

• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or similar.
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
• At least two (2) years' experience in a similar role.
• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

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Position Summary

• As Ken Fix It you are responsible for the general maintenance work on a day to day basis and to perform the Ken-Fix It maintenance task to the allotted room and public areas.
• He / She should be passionate and dynamic maintenance professionals who is able to deliver extraordinary levels of customer service and also provide solutions to the guests. Additionally responsible for maintenance/technical attention in accordance with the Ken-Fixit policies and procedures to guest rooms and public areas.

Duties and Responsibilities

• To assist with hotels maintenance work as directed.
• To maintain the equipment and tools in good order and to maintain all stores organised.
• To show the interest in learning all available new technology and the latest products.
• To share in the implementation of the training programs that will result in better productivity and better work environment.
• To attend the conducted technical training, and to assure the correct implementation.
• Responsible for working with stipulated quotas, for ensuring those areas are left in a safe condition.
• Responsible for the proper use and security of Ken- Fixit equipment and trolley.
• Responsible for engineering related guest room requests and response in a timely manner.
• Responsible to repair or replace all types of tiles, floor and wall as and when required.
• Responsible to repair and fix damaged shelving and furniture when necessary.
• Responsible to repair and replace broken windows, doors and locks.
• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor
• Carry out general repairs to brick or blockwalls.
• Carry out plaster repair works to walls.
• Carry out general painting works as required.
• Carry out general plumbing, repairs and silicon sealant replacement, etc..
• Initiates orders for supplies for the trolley and maintain records of work completed.
• Ensure that all Work Order, PPM & General Maintenance works are executed, as directed by the immediate supervisor.
• Ensure engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.
• Follow guest room preventive maintenance checklist to individually complete rooms' preventative maintenance process for guest rooms in efficient and effective manner.
• Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident-free manner and to create a safe working environment for himself and for others.
• Ability to find fault and rectify systems as and when required.
• Any other duties and task as and when assigned by the superior or the hotel management.

Job Requirements
Education:

• Diploma or Certified Training in General Maintenance Works.
• Basic computer skills and familiar with Hotel Facility Management systems, inventory systems etc..

Experience:

• Minimum of 1-year experience in similar position in a 5 star or full-service hotel and previous experiences within the plumbing, carpentry, painting or electrical field.

Prerequisites:

• Must be able to work as a team.
• Able to find the root cause of the issues and have attention to details.
• Self-motivated with a hands-on and flexible approach.
• Able to adapt to unpredictable events.
• Must be pro-active and reliable.
• Able to thrive working in a busy environment and stay calm under pressure.

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Position Summary

• The Financial Controller (FC) will be responsible for managing the day to day operations of the accounts department, like preparation and management of the hotels financial budgets, implementing and overseeing all activities relating to the financial aspects of the hotel in compliance with the local tax laws and also by the hotel’s SOP’s.
• Additionally, responsible for the financial analysis, reporting, budgeting, forecasting, audit and control, asset and liability reconciliation, working capitala nd cash control. Etc. Also, ensure the safekeeping and updating of all legal documentation relating to the financial status of the hotel.

Duties and Responsibilities

• Responsible for the properties overall accounting and financial management requirements.
• Responsible to represent the finance department during daily morning HOD meetings.
• Responsible for the local tax authority compliance of the hotel.
• Responsible to support and liaise with the General Manager in meeting the strategic goals of the organisation.
• Responsible for preparing and reviewing annual budgets, monthly forecasts, operating results.
• Responsible for verifying all financial reports and ensuring that all transactions are accurate and in compliance with local government regulations.
• Responsible to liaise with the hotel owner or managing director of the organisation.
• Able to prepare and submits management reports in a timely manner and also ensuring delivery deadlines.
• Able to effectively implement all accounting policies and procedures.
• Able to ensure a strong accounting and operational control environment to safeguard hotel assets.
• Able to assists proactively with cost control requirements.
• Able to assist with revenue enhancement possibilities.
• Able to assist with profit improvement opportunities for the hotel operations.
• Able to develop specific goals and plans to prioritise, organise and accomplish the work.
• Assists in the building of an efficient and professional team of employees within Finance and Accounting Department.
• Monitors all local tax compliance that applies, and ensuring that taxes are charged correctly and collected.
• File the local tax with the concerned authority on a monthly/regular basis.
• Monitor and improve hotels operation costs, profitability and manage business risks.
• Ensures profits and losses are documented accurately.
• Ensures property policies are administered fairly and consistently.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Oversees internal, external and regulatory audit processes.
• Conduct regular weekly finance department meetings.
• Celebrates successes by publicly recognising the contributions of team members.
• Provides excellent leadership by differentiates top performers, fosters teamwork and also able to encourages work/life balance.
• Establishes and maintains open, collaborative relationships with employees.
• Ensures employees establish and maintain open, collaborative relationships within their team.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Responsible to ensure disciplinary procedures and documentation are completed according to hotels standard.
• Any other tasks as and when required by the management.

Education and Experience

• Qualified Charted Accountant (CA) or Similar or 4-year Bachelor's Degree in Finance and Accounting or similar major.
• 5 to 10 years of financial and management experience with the day-to-day financial operations in an up-scale (4/5 Star) hospitality environment.

Prerequisites:

• Should have a high command of MS Applications like Excel, Powerpoint etc.
• Knowledge of Back office or accounting systems like Sun, SAP, Sage, Freshbooks etc.
• Knowledge of Hotel Software or Property Management Systems like FIDELIO, OPERA, Protel Etc.
• Excellent communication and negotiation skills.
• Fluent in English, both oral and written.
• Excellent financial/business decision making.
• Should possess strong Financial knowledge.
• Analytical skills and very well organised.

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Position Summary

• Bartenders will be responsible to prepare and serve drinks to customers. able to mixand match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations.
• The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge.
• Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

Duties and Responsibilities

• Interact with customers, take orders for drinks and snacks.
• Plan and present bar menu.
• Serve snacks and drinks to the customer.
• Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.
• Mix ingredients to prepare cocktails and other drinks.
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
• Prepare alcohol or non-alcohol beverages.
• Service Wine and Beer to guests.
• Arrange bottles and glasses to make attractive displays.
• Assess customers’ needs and preferences and make recommendations
• Ability to Sell or influence others for up selling and suggestive selling.
• Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
• Serve customers in a friendly and helpful manner.
• Keep the bar counter and work area neat and clean at all times.
• Provide guidance to guests on resort activities, dining options and general resort and Regional information.
• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.
• Demonstrate a thorough knowledge of food and beverage products, menus and Promotions
• Handle and move objects, such as glasses and bottles, using hands and arms.
• Clean up after customers and clean work area.
• Clear ashtrays as and when required.
• Wash glassware and utensils after each use.
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
• Perform physical activities such as lifting and stooping.
• Maintain liquor inventory and consumption.
• Collect payment for drinks served and balance all receipts.
• Handle an assigned house bank and follow all cash handling procedures as per hotel standard.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations
• Perform Other duties as and when assigned by the hotel management.

Job Requirements
Education:

• Graduates Bachelor's Degree and/or Diploma in Hotel or other related field.
• Computer Knowledge and experience in MS office programs.

Experience:

• At least 2 years work experience.
• Previous bartending experience required in a Mid scale or Luxury property.
• Experience in handling Point of sale (POS) terminals and Stock & Inventory management software.

Prerequisites:

• Must be able to communicate in English writing and speaking and other languages are advantages.
• Good personality and Positive interpersonal skills required.
• Food Handlers Card.

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Position Summary

• The Director of Food & Beverage is responsible for co-ordinating all phases of group meeting/banquet functions held in the Hotel; coordinate these activities on a daily basis; assist clients in program planning and menu selection.
• Solicit local group Food & Beverage business; maintain the services and reputation of Your Hotel and act as a management representative to group clients.

Duties and Responsibilities

• Achievement of budgeted food sales, beverage sales, labour costs and profitability.
• Completion of Customer Follow-up calls on a timely basis.
• Timely analysis of Food & Beverage Prices in relation to competition.
• Participation and input towards F&B Marketingactivities.
• Entertainment of potential and existing customers.
• Preparation of Sales Promotions & Mailings.
• Competitive analysis every six months by calling competition and gathering data such as banquet kits, room rental rates, etc.
• Telemarketing to previous clients to inquire about possible future bookings.
• Development and maintenance of all department control procedures.
• Handle all Food & Beverage inquiries and ensure timely follow up on the same business day.
• To co-ordinate with all large group meeting/banquet planners their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements. With banquet or conferences, the Chef is to be included in food related discussions.
• To confirm all details relative to group functions with meeting/banquet planners.
• Supervision of daily paper flow including Proposals, and Function Contracts.
• Maintenance of Hotel credit policies.
• Directly responsible for large function billings and overseeing medium/small function billings with particular regard to accuracy and timeliness (48 hours)
• Evaluation forms must accompany all invoices.
• Gather for large events, oversee for medium/small events, guaranteed attendance numbers. They are required 3 business days in advance of functions.
• Completion of monthly forecast.
• Attendance and participation at weekly F & B meeting and Department Head meeting.
• To assist in menu planning and pricing.
• Development and maintenance of department manual.
• Supervision of weekly payroll input.
• Be available to Hotel Staff at all times in case of emergency.
• Must have a complete knowledge of FireProcedures.
• All other duties as directed by the General Manager or Assistant General Manager.
• Participation in Manager on Duty shifts as required.
• Assure bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.
• Assure the maintenance of bar control policies.
• Assure completion of requisitions where deemed necessary.
• Assure the completion of weekly schedule and shift duties while :a. Maintaining a labour cost below the maximum of 15%. b. Assuring adequate and consistent
• Completion of monthly inventory.
• Assure timely completion of function bills.
• Assure the ordering and purchasing of beer, wine, liquor, premix canisters and canned soft for Food& Beverage and vending.
• Purchasing of purchase requirements of small wares, linens requirements etc.
• Directly responsible for larger groups…overseeing medium and smaller groups:
• Consistent check of Banquet Food and Beverage quality, Banquet services and pallet presentation.
• Ensuring that services meet customer specifications.
• Quality of meeting room set-up.
• Liaise on an on-going basis with the Sales Department to ensure all client needs and requirements will be met.
• Work with the Chef, Assistant Director of Food & Beverage and Food & Beverage Supervisor to ensure all arrangements and details are dealt with.
• Establish a rapport with groups to ensure guest satisfaction and repeat business.
• Minimize number of customer complaints.
• Ensure a professional attitude and proper business attire when on property, ready to meet or service a client at any time.
• Staff professional attitude and proper meeting Company appearance and uniform standards.
• Teamwork-Relations with co-workers and management.
• Quality of Food & Beverage services and department phone handling.
• Meeting with convenors and confirming proper set-up of Function Room at time of Function while on duty.
• Responsible for staff training and development.
• Ensure all staff have ‘Smart Serve’ certification.
• Personnel selection.
• Proper hiring procedures followed. For management positions, either the HR Manager or the Asst. General Manager must join the Director of Food & Beverage for all interviews. For line personnel, the Assistant to the Director of Food & Beverage must be present with the Food & Beverage Supervisor.
• Proper termination procedures must be followed.
• Department meeting being held monthly. General Manager, Assistant General Manager and Human Resources Managerto be notified of meetings in a timely fashion.
• High employee retention.
• Personal development and growth.
• Discipline of personnel when required.
• Responsible for overseeing all scheduling within the department.
• Participation towards overall Hotel Maintenance and cleanliness.
• Achieving service that exceeds expectations.
• Overall maintenance of the operation at a level in keeping with the standards prescribed.
• Minimize the number of Workmen's Compensation claims.
• Report any deficiencies in equipment and facilities.

Education an Experience

• Post Graduate or Degree or three (3) years Diploma in Hotel Management or equivalent.
• Previous experience in similar Job role or minimum 4 years experience as Banquet Supervisor. Proven track records.

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Position Summary

• Responsible for the consistent preparation of innovative and creative cuisine of the highest quality, presentation and flavour for the dining rooms, banquets and other food facilities, resulting in outstanding guest satisfaction.
• Additionally responsible for the smooth running of the kitchen and manage areas of profit, stock, wastage control, hygiene practices and training within the kitchen.

Duties and Responsibilities

• Trains, develops and motivates supervisors and culinary staff to meet and exceed established food preparation standards on a consistent basis.
• Teaches preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the property.
• Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
• Should be able to provide direction for all day-to-day operations in the kitchen.
• Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Utilizes interpersonal and communication skills to lead, influence, and kitchen staff.
• He/She should advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example.
• Provides and supports service behaviours that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Delegates as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Actively involves in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.
• Determines how food should be presented, and create decorative food displays.
• Recognizes superior quality products, presentations and flavour.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures all equipment in the kitchen is properly maintained and in working order in accordance with local Health department and hotel standards.
• Reviews GSTS and RSTS comment cards for guest satisfaction results and other data to identify areas of improvement.
• Coordinates with the purchasing department for the acquisition of needed goods and services.
• Ensure all products are prepared in a consistent manner and meet departmental appearance/quality standards.
• Ensure proper grooming and hygiene standards for all kitchen staffs.
• Ensures all kitchen employees maintain required food handling and sanitation certifications.
• Ensure proper purchasing, receiving and food storage standards in the kitchen.
• Interacts with guests to obtain feedback on food quality, presentation and service levels.
• Actively responds to and handles guest problems and complaints.
• Maintain Quality levels of receiving, storage, production and presentation of food.
• Ensure sufficient staffing levels are scheduled to accommodate business demands.
• Follows and enforces all applicable safety procedures specified for kitchen and food servers.
• Discuss daily food cost reports with key kitchen and F&B team members.
• Review weekly and monthly schedules to meet forecast and budget.
• Attend the daily morning meetings and other administrative sessions.
• Identifies the developmental needs of kitchen staffs and provide coaching, mentoring, and also helping them to improve their knowledge or skills.
• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. Also interview and hire new applicants for kitchen.
• Frequently review finished products for quality and presentation before the orders are send to guest.
• Able to perform additional duties as requested by the hotel management as and when required.
• Ensures disciplinary procedures and documentation are completed according to hotel operational Standard and Management Policy.

Job Requirements
Education:

• 3-year Hospitality Management or equivalent Culinary University Degree.
• Able to demonstrate excellent written and verbal communication in English.
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook.

Experience:

• With a minimum of two (2) years experiences in a similar capacity/function in an international five-star hotel with a strong background in HACCP procedures and application.

Prerequisites:

• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Having an eye for detail and creativity to look at things differently will be a key to developing the Food and Beverage Experience.