Executive Housekeeper / Laundry Manager at Dalchifit Hotel

Position Summary

• Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audits and inspects housekeeping personal work assignment, and requisition supplies.
• Take care of the budget and budget control for the department.
• A Laundry Manager is responsible for running the laundry departments day to day operations and also to deliver an excellent Guest experience while managing stock ordering and supplier relationships.
• Additional responsibilities include upkeeping training, performance evaluations, scheduling and supervising the personnel within the department.

EHK Duties and Responsibility

• Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.
• Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff.
• Schedules employees and assigns extra days off according to occupancy forecast.
• Maintains a time logbook of all employees within the department.
• Recruit and train new employees. Assigns new employees to work with experienced help.
• Checks on the work of these employees occasionally and observes the report made by the supervisors.
• Approves all supply requisitions, such as those for spreads and bathroom rugs.
• Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Responsibility & Authority:

• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare Annual Housekeeping Budget.
• Maintain parstock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
• Pay particular attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Assist the Purchase department in selecting suppliers for items related to Housekeeping.
• Plan, control and supervise Horticultural activities.
• Attending and resolving guest complaints.
• Verification of supplies consignments.
• Organize on-the-job training and evaluate its effectiveness.
• Approval of the Functional Manual of the department.
• Recommend recruitment of new personnel.

Other Routine Responsibilities:

• Daily inspection of public areas and employees locker rooms.
• Daily briefing of Supervisors/ Executives.
• Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.
• Immediately attending to guest requests.

Other Responsibilities::

• Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
• Formulating washing formula for stained loads.
• Ensuring the washing of linen and uniform as per standard.
• Maintenance and upkeep of all laundry equipment.
• Coordinating with the Engineering Department about their routine maintenance of the equipment.
• Preparing Annual Laundry Budget.
• Develop new methods for increasing laundry efficiency.
• Coordinate with the maintenance team for outstanding repairs of machinery.
• Overall controlling and supervision of the Department.
• Training and coordination with supporting Departments.
• Record and monitor laundry costs.
• Make reports and recommendations when required.
• Oversee the laundry equipment preventive maintenance program.
• Approve distribution of linen to guestrooms and food and beverage department areas.
• Direct all Laundry staff.
• Approve the Laundry staff duty roster.
• Organizing training for the staff.
• Hire and train new laundry staffs.
• Experience in team management.
• Should be familiar with computers and hotel applications.
• Plan and judge for uniform replacement.
• To ensure the uniform room inspects all uniforms daily for replacement and damage.
• Provide other duties and services as assigned by the Executive housekeeper.
• Conduct weekly departmental meetings with supervisors.

Prerequisite

• Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies/synergies across the network.

Education

• Three years Degree or Diploma in Hotel Management,

Experience:

• 8 to 10 years of experience of which at least 2 to 3 years in a similar role. Strong Operational/Technical Knowledge. Successful Pre-opening experience & records a distinct advantage