Jobs at Elizabeth Maddeux

Job Description

• The Guest House Operations Officer is responsible for overseeing the day-to-day operations of the guest house, ensuring a comfortable, safe, and well-maintained environment for guests.
• The role also provides administrative and personal assistance support to management, including scheduling, coordination, and general office support functions.
• The ideal candidate is highly organized, customer-focused, and capable of managing multiple responsibilities effectively.

Key Responsibilities

• Manage the daily operations of the guest house and ensure smooth service delivery.
• Welcome and attend to guests, ensuring a positive guest experience.
• Coordinate room bookings, check-ins, and check-outs.
• Maintain accurate occupancy, visitor, and operational records.
• Handle guest inquiries, complaints, and requests professionally and promptly.
• Manage schedules, appointments, meetings, and travel arrangements for management.
• Handle correspondence, phone calls, emails, and administrative documentation.
• Support management with administrative and operational activities as required.

Key Performance Indicators

• Guest satisfaction levels.
• Occupancy and booking management accuracy.
• Timeliness of administrative support tasks.
• Facility cleanliness and maintenance standards.
• Responsiveness to guest and management requests.
• Accuracy of records and reports.

Qualifications & Experience

• Bachelor's Degree or HND in Business Administration, Hospitality Management, Office Administration, or a related field.
• Minimum of 1–3 years experience in hospitality, guest house management, administration, or personal assistant roles.
• Experience in customer service or facility management will be an added advantage.

Required skills & Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• Ability to work independently and take initiative.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to maintain confidentiality and professionalism.
• Good time management and coordination skills.

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Job Summary

• We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team.
• As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing, and reservation unit in our organization.

Key Responsibilities

• Make Reservations / Bookings for Customers, Issuing flight tickets
• Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.
• Arrange Reservations and Routing for Passengers at Request or as directed.
• Inform Clients of Essential Travel Information, such as Travel Times.
• Answering questions regarding dates, prices, and availability of flights.
• Helping passengers and customers with inquiries regarding changes or cancellations;
• and promoting special offers.
• Using computer reservations systems to check availability.
• Determines whether space is available on Travel Dates requested by the Customer.
• Educate and Enlighten Customer on the New and Existing Products of the Company.
• Follow up on Enquiries and Convert it to Sales.
• Keep Informed of Business Changes that affect the Ticketing Area.
• Sell travel products.

Qualifications & Requirements

• Minimum of an OND qualification.
• 3 - 4 years ticketing experience
• Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo
• Experience in tour packaging is a plus
• Strong Analytical skills
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.