Guest House Operations Officer at Elizabeth Maddeux

Job Description

• The Guest House Operations Officer is responsible for overseeing the day-to-day operations of the guest house, ensuring a comfortable, safe, and well-maintained environment for guests.
• The role also provides administrative and personal assistance support to management, including scheduling, coordination, and general office support functions.
• The ideal candidate is highly organized, customer-focused, and capable of managing multiple responsibilities effectively.

Key Responsibilities

• Manage the daily operations of the guest house and ensure smooth service delivery.
• Welcome and attend to guests, ensuring a positive guest experience.
• Coordinate room bookings, check-ins, and check-outs.
• Maintain accurate occupancy, visitor, and operational records.
• Handle guest inquiries, complaints, and requests professionally and promptly.
• Manage schedules, appointments, meetings, and travel arrangements for management.
• Handle correspondence, phone calls, emails, and administrative documentation.
• Support management with administrative and operational activities as required.

Key Performance Indicators

• Guest satisfaction levels.
• Occupancy and booking management accuracy.
• Timeliness of administrative support tasks.
• Facility cleanliness and maintenance standards.
• Responsiveness to guest and management requests.
• Accuracy of records and reports.

Qualifications & Experience

• Bachelor's Degree or HND in Business Administration, Hospitality Management, Office Administration, or a related field.
• Minimum of 1–3 years experience in hospitality, guest house management, administration, or personal assistant roles.
• Experience in customer service or facility management will be an added advantage.

Required skills & Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• Ability to work independently and take initiative.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to maintain confidentiality and professionalism.
• Good time management and coordination skills.