Jobs at One StepAhead Consulting

Job description

• The General Manager will lead the overall operations, strategy, and financial performance . Based in Abuja and reporting to the Managing Director, the GM ensures exceptional guest experiences, operational excellence, and profitability while upholding the hotel’s brand values and service standards.

Key Responsibilities include:

• Providing strategic leadership across all hotel departments and translating business goals into actionable plans.
• Overseeing daily operations to ensure efficiency, quality service, safety, and regulatory compliance.
• Managing financial performance by preparing budgets, monitoring key metrics (occupancy, ADR, RevPAR, GOP), and driving revenue and cost control.
• Supporting Sales & Marketing to grow occupancy, events, and brand visibility, while maintaining top-tier guest relations.
• Leading HR functions including recruitment, training, performance management, and fostering a culture of accountability and service excellence.

Qualifications & Experience:

• Bachelor’s degree in Hospitality, Business, or related field (MBA preferred).
• 8–10 years progressive hotel management experience; minimum 3 years in senior leadership.
• Strong operational, financial, and guest service expertise, with experience from major hotel chains as an advantage.

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Duties:

• Manage the Vice-Chairman’s diary.
• Help with daily time management.
• Handle the VC’s correspondences.
• Take dictations and draft correspondence.
• Ensure thorough editing of the VC’s manuscripts.
• Travel with the VC, even at short notice if necessary.
• Handle the VC’s flight itineraries, visa processing, passport renewal, airport protocol etc.
• Supervise loading and offloading of all luggage on aircrafts when the VC travels.
• Attend events with the Vice Chairman.
• Represent the Vice Chairman at meetings or functions if and when required.
• Manage various projects, including events.
• Work with other members of staff on different projects and events.
• Liaise with staff, sister companies and subcontractors on behalf of the Vice-Chairman.
• Research and speech writing for the Vice Chairman with respect to her engagements and projects including with the sister companies.
• Handle any other responsibilities under the purview of the Vice Chairman
• Liaise with the Directors when necessary.
• Ensure regular stock taking and proper documentation of all Vice Chairman’s personal items in storage.
• Work hand in hand with HR & Administration and Personnel Management to ensure adequate stocking (purchase, issuance and digitalized documentation/management) of all corporate items in storage.
• Run personal errands when required.
• Work with vendors of personal clothing and accessories