Jobs at JIJEDAPT Human Resources Consult Limited

Job Summary

• The Front Desk Officer serves as the first point of contact for customers, handling order intake, service coordination, billing, and customer inquiries while ensuring a seamless service experience.

Key Responsibilities

• Receive and log customer orders accurately (tagging, item description, special instructions).
• Issue receipts and manage billing/payment processing.
• Attend to walk-in customers, calls, and online inquiries.
• Track order status and communicate timelines to customers.
• Handle customer complaints and escalate where necessary.
• Coordinate with the operations team on garment processing and delivery schedules.
• Maintain proper records of transactions and the customer database.
• Ensure the front desk area is clean, organized, and professional.

Qualifications & Experience

• OND / HND / BSc in any relevant field.
• Minimum 2–3 years of experience in customer service or front desk roles (preferably in laundry, retail, or hospitality).

Key Skills & Competencies:

• Customer service orientation
• Attention to detail
• Basic accounting and POS handling
• Communication skills
• Organizational and multitasking ability
• Professional appearance and attitude.

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Job Summary

• The Operations Manager is responsible for overseeing end-to-end laundry and dry-cleaning operations, ensuring service quality, operational efficiency, cost control, and customer satisfaction.
• The role includes staff supervision, process optimization, and business performance management.

Key Responsibilities

• Oversee daily plant and outlet operations (washing, dry cleaning, ironing, packaging, and delivery).
• Implement and monitor standard operating procedures (SOPs) for garment care and handling.
• Supervise and coordinate staff (machine operators, pressers, sorters, front desk).
• Ensure quality control standards are maintained and customer complaints are resolved promptly.
• Manage inventory of detergents, chemicals, and consumables.
• Monitor machine maintenance schedules and liaise with technicians.
• Drive operational efficiency and reduce turnaround time.
• Prepare operational reports (daily output, defects, revenue tracking).
• Ensure compliance with health, safety, and environmental standards.
• Collaborate with the marketing team to support customer acquisition and retention strategies.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum 4–6 years of experience in laundry, hospitality, or production operations.
• Strong leadership and team management skills.

Key Skills & Competencies:

• Operations management & process optimization
• Quality assurance and control
• Customer service excellence
• Cost management
• Problem-solving and decision-making
• Strong organizational and reporting skills.

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Job Summary

• The Marketer/Business Developer is responsible for driving revenue growth by acquiring new customers, developing strategic partnerships, and increasing brand visibility for the laundry and dry-cleaning business.

Key Responsibilities

• Identify and acquire new clients (corporate, hospitality, residential estates, schools, hospitals).
• Develop and execute sales and marketing strategies.
• Build and maintain relationships with existing clients to ensure repeat business.
• Conduct market research and competitor analysis.
• Promote services through physical visits, digital platforms, and networking.
• Prepare and deliver proposals, quotations, and service agreements.
• Meet and exceed monthly revenue and customer acquisition targets.
• Collaborate with operations to ensure service delivery meets client expectations.
• Track leads, conversions, and sales performance.

Qualifications & Experience

• HND/BSc in Marketing, Business Administration, or related field.
• Minimum 2–4 years of experience in sales/marketing (preferably in service-based industries).
• Proven track record in client acquisition and revenue generation.

Key Skills & Competencies:

• Sales and negotiation skills
• Communication and interpersonal skills
• Target-driven mindset
• Market intelligence and networking
• Presentation and persuasion skills.