Front Desk Officer (Laundry & Dry Cleaning) at JIJEDAPT Human Resources Consult Limited

Job Summary

• The Front Desk Officer serves as the first point of contact for customers, handling order intake, service coordination, billing, and customer inquiries while ensuring a seamless service experience.

Key Responsibilities

• Receive and log customer orders accurately (tagging, item description, special instructions).
• Issue receipts and manage billing/payment processing.
• Attend to walk-in customers, calls, and online inquiries.
• Track order status and communicate timelines to customers.
• Handle customer complaints and escalate where necessary.
• Coordinate with the operations team on garment processing and delivery schedules.
• Maintain proper records of transactions and the customer database.
• Ensure the front desk area is clean, organized, and professional.

Qualifications & Experience

• OND / HND / BSc in any relevant field.
• Minimum 2–3 years of experience in customer service or front desk roles (preferably in laundry, retail, or hospitality).

Key Skills & Competencies:

• Customer service orientation
• Attention to detail
• Basic accounting and POS handling
• Communication skills
• Organizational and multitasking ability
• Professional appearance and attitude.