Fresh Vacancies at Insight Consult Group

Report Directly to: The CSManager

Brief Description

• The position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

Tasks

• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints;
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;
• Determine charges for services requested, collect deposits or payments, or arrange for billing;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
• Refer unresolved customer grievances to designated departments for further investigation;
• Check to ensure that appropriate changes were made to resolve customers' problems;
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Qualifications and Requirements

• B.Sc/HND in any field relevant
• Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate.

Personality Traits:

• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Working conditions:

• This Job is Full Time. Working hours 8-6pm ,Monday to Friday.

Salary
Very Attractive and Other benefits.

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Reports Directly to: The Human Resource Manager

Brief Description

• Typical duties of the Human Resource Officer includes coordinating and managing office administration and human resource development in accordance with approved administration and human resource policies, which will contribute to the efficient delivery of the organization’s projects and services

Tasks

• You will be responsible for keeping an office running smoothly while supporting the efforts of an executive, manager, business owner or professional group.
• Preparing travel arrangement for the the office
• Monitoring and maintaining office equipment and inventory supplies, Orders replacement supplies as needed
• Organizing special functions and social events
• Preparing reports on expenses, office budgets and other expenditures.

Qualifications and Requirements

• BA, B.Sc, in Business Administration, Human Resource Management, Management or other relevant fields.
• The candidate must be experienced in maintaining physical and digital personnel records such as Employment contract, Leave management, Performance management, Exit management and Time sheet management, Publishing of Advert, Scheduling Job interviews and contacting candidates as needed
• Experience in Human resources and supervisory role is an added advantage.
• In this role you must be able to handle many details and challenging situations at once.
• Commercial awareness.
• Effective organisational skills. Ability to form working relationships with people at all levels.
• Teamwork skills.
• Interpersonal skills.
• Organizational Ability.
• Excellent written and communication.
• Time Management.
• Office Coordination.
• Administrative Services.
• Problem Solving.
• Planning.
• Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Working conditions

• This Job is Full Time.
• Working hours 8-6pm, Monday to Friday and some Saturdays (over time paid)

Salary

• Very Attractive and Other benefits.