Customer Services Representative at Insight Consult Group

Report Directly to: The CSManager

Brief Description

• The position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

Tasks

• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints;
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;
• Determine charges for services requested, collect deposits or payments, or arrange for billing;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
• Refer unresolved customer grievances to designated departments for further investigation;
• Check to ensure that appropriate changes were made to resolve customers' problems;
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Qualifications and Requirements

• B.Sc/HND in any field relevant
• Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate.

Personality Traits:

• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Working conditions:

• This Job is Full Time. Working hours 8-6pm ,Monday to Friday.

Salary
Very Attractive and Other benefits.