Fresh Jobs at The Borough Lagos

Job brief

• We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

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• We are looking to hire an experienced chef to oversee the day-to-day operations of our kitchen. The ideal candidate will ensure food quality, manage kitchen staff, maintain hygiene standards, lead stock counts, and control food costs while delivering a safe and productive work environment. 

Responsibilities:

• Coordinate kitchen staff and organize the production and preparation of food.
• Ensure all dishes are prepared according to recipes, presentation standards, and safety guidelines.
• Manage kitchen budgets, including labor costs, food costs, and waste reduction.
• Handle equipment maintenance and cleanliness of all kitchen areas.
• Monitor inventory levels and place orders to avoid shortages or overstocking.
• Assist in menu development, costing, and seasonal updates with the head chef or executive chef.
• Work closely with both team members and other staff members to ensure smooth service.

Requirements:

• Proven experience as a kitchen manager, sous chef, or similar role.
• In-depth understanding of food safety practices and kitchen operations.
• Ability to work in a fast-paced environment.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of different cooking techniques and cuisines.