Fresh Jobs at Personal Trust Microfinance Bank

Job Summary

• A Relationship Officer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.
• The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

• Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
• Evaluate the creditworthiness of customers by processing loan applications and documentation.
• Monitors active loans and enforces collection and recoveries.
• Ensures the achievement of all budget parameters.
• Develop referral networks and cross-sell products and services.
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
• Actively seek out new sales opportunities through cold calling, networking and referrals.
• Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
• Achieve a healthy portfolio and deposit mix.
• Executes marketing strategy and develops marketing campaigns.
• Ensures compliance with all internal policies and regulatory guidelines.
• Monitors competition by gathering current marketplace information on pricing, products, etc.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Identify potential loan markets and develop r+eferral networks.
• Perform any other duties as may be assigned by Management.

Qualifications

• HND / B.Sc in Social Science or any other related course.
• Evidence of completion / exemption of / from NYSC.

Experience:

• 3 - 10 years of work experience.
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

• Demonstrated ability to communicate, present and influence credibly and effectively at all societal levels.
• Proven ability to drive the sales process.
• Strong business sense and industry expertise.
• Basic understanding of sales principles and customer service practices.
• Friendly, helpful, confident and engaging personality.
• Excellent communication and interpersonal skills.
• Ability to work in a goal-oriented environment.
• Ability to work in a team.
• Strong planning, organizational and time management abilities.
• Proficient in the use of MS Office suite.

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Job Summary

• The IT Officer provides technical support to all users. The IT Officer monitors and maintains computer networks, installs and configures hardware and software and solves all technical problems that may arise.

Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the branches of the bank.
• Ensure security of data, network access and backup systems.
• Setting up accounts for new users.
• Develop and maintain local networks to optimize performance.
• Ensure security and privacy of networks and computer systems.
• Organize and schedule periodic upgrades and maintenance.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Use high-speed transaction recovery techniques and backup data.
• Set up user accounts, permissions and passwords.
• Liaise with third parties and vendors across all platforms.
• Drives service excellent through e-solutions.
• Periodic report generation.
• Repairing equipment and replacing parts, checking computer equipment for electrical safety.
• Maintaining records of software licenses.
• Perform any other duties as may be assigned by Management.
• Define IT users and roles and enable data distribution in the appropriate format and in a timely manner.
• Flexibility to carry out any other task as requested by Management.

Qualifications

• HND / BSc / in IT or Computer Science.
• 3 - 7 years  work experience.
• IT professional certification/qualification.
• Evidence of completion/ exemption of/from NYSC.

Experience:

• Previous work experience in IT.
• Experience in a Financial Services Company is an added advantage.

Skills:

• In-depth knowledge of hardware and software.
• Up-to-date knowledge of software and IT trends.
• Ability to work well with people.
• IT security and operations.
• Ability to multi-task.
• Attention to detail.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

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Job Summary

• The E-business Officer is responsible for the alignment of e-business strategies with the short and long terms goals of the bank. The job holder ensures the support and growth of e-products and services in order to achieve the digital transformation vision of the bank.

Duties and Responsibilities

• Increase the profitability of e-business by achieving e-business budget.
• Assist the Head of eBusiness on project implementation within budget and set time frames.
• Comply with operating manuals / procedures for e-products operations.
• Comply with strategies to increase the bank’s market share by growing the number of active users of e-business solutions.
• Manage each channel as a business, focusing on service delivery income streams and costs Manages all self-service channels including websites, applications, software’s etc.
• Supervise Cards, and mobile money operations of the bank.
• Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs.
• Ensure reconciliation of ledgers and settlement of transactions.
• Ensures fees due to the bank are received from third parties as and when due.
• Provides user support for the core banking and alternative banking channels.
• Implement security measures to protect systems and infrastructure.
• Report all suspicious or fraudulent activities to Compliance.
• Flexibility to carry out any other task as requested by Management

Qualifications

• HND / BSc / in IT or Computer Science
• Evidence of completion/ exemption of/from NYSC
• Evidence of completion of Microfinance Certification program.

Experience:

• Minimum of five (5) years’ experience in e-commerce in a bank

Skills:

• Channel Management.
• E-Banking Business Savvy.
• IT security and operations.
• Business Acumen.
• Product Development.
• Ability to multi task and meet tight deadlines.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Strong strategy and implementation skills.
• Proficient in the use of MS Office suit.