Fresh Jobs at Lifebank

Job Summary

• The Operations Manager oversees all day-to-day operational activities across shifts, ensuring efficiency, productivity, and high-quality service delivery.
• This role develops and implements operational strategies, manages resources across multiple teams, and ensures that operational goals are met consistently while maintaining compliance with organizational standards.

Key Responsibilities

• Lead and manage daily operations across all shifts to ensure smooth workflow and adherence to company standards.
• Develop, implement, and optimize operational policies, procedures, and processes.
• Allocate resources effectively, including staffing, scheduling, and workload management across shifts.
• Monitor operational KRs, performance metrics, and team productivity to drive continuous improvement.
• Collaborate with cross-functional teams (Finance, HR, Customer Service, Logistics, etc.) to achieve business objectives.
• Ensure compliance with quality, safety, and regulatory standards.
• Resolve operational challenges and escalate critical issues when necessary.
• Manage vendor and supplier relationships, ensuring timely delivery of goods and services.
• Prepare and present operational performance reports to senior management.
• Lead, mentor, and develop team members to achieve high performance and professional growth.
• Support strategic planning and execution of operational initiatives to improve efficiency and service delivery.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field (Master’s degree is a plus).
• Minimum 3years of experience in operations, preferably in a healthcare, shift-based or 24/7 operational environment.
• Strong leadership, organizational, and decision-making skills.
• Experience in managing multi-shift teams and improving operational efficiency.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Google Workspace and operational management software .
• Ability to handle multiple priorities under pressure and across different shifts.
• Knowledge of compliance, quality, and safety standards.

Key Skills:

• Leadership & Team Management
• Multi-Shift Operations Management
• Strategic & Tactical Planning
• Process Improvement & Efficiency Optimization
• Problem-Solving & Critical Thinking
• Communication & Stakeholder Management
• Time & Resource Management/

Shift System:
To ensure continuous operations, the Operations Manager may be required to oversee any of the following shifts:

• Morning Shift: 8:00 AM – 3:00 PM
• Afternoon Shift: 12:00 PM – 7:00 PM
• Night Shift: 7:00 PM – 8:00 AM (next day)
• Flexibility is required to supervise operations across all shifts and to address operational emergencies.

Salary
N200,000 - N250,000 per month. 

Compensation & Benefits:

• Competitive salary
• Health Insurance
• Training and professional development opportunities

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Job Summary

• The Customer Service Agent is responsible for delivering exceptional customer support across multiple communication channels
• This role ensures that customer inquiries, requests, and complaints are handled efficiently and professionally, contributing to high customer satisfaction and a strong brand experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information on company products, services, and policies.
• Resolve customer issues effectively, escalating complex matters when necessary.
• Document all customer interactions accurately in the CRM system.
• Follow up on unresolved inquiries to ensure timely resolution.
• Maintain an up-to-date understanding of products, services, and internal processes.
• Identify and report recurring customer challenges to help improve service delivery.
• Meet and exceed performance metrics such as response time, customer satisfaction, and first-contact resolution.
• Support customer onboarding by providing guidance and addressing initial concerns.
• Contribute to enhancing customer support processes and team efficiency.

Requirements

• Minimum OND / HND / Bachelor’s degree.
• 1 - 2 years of experience in customer service or related role.
• Excellent written and verbal communication skills.
• Strong problem-solving, active listening, and analytical abilities.
• Proficiency in Google Workspace and customer service software
• Ability to multitask and manage time effectively in a fast-paced environment.
• Emotional intelligence, patience, and a customer-centric mindset.
• Ability to work independently and collaboratively within a team.

Key Skills:

• Communication and interpersonal skills
• Empathy and customer orientation
• Conflict resolution
• Attention to detail
• Time management
• Team collaboration
• Adaptability and resilience.

Work Schedule / Shift System
The Customer Service department operates a structured shift system to ensure round-the-clock service:

• Morning Shift: 8:00 AM – 3:00 PM
• Afternoon Shift: 12:00 PM – 7:00 PM
• Night Shift: 7:00 PM – 8:00 AM (next day)
• Agents may be scheduled for all shifts.

Compensation & Benefits

• Salary: N120,000 monthly. 
• Health Insurance
• Performance-based incentives
• Opportunities for training, growth, and career development.