Fresh Jobs at FoliXx Hospitality

Key Responsibilities:

• Supervise and coordinate floor operations to ensure efficient service.
• Monitor staff performance, provide guidance, and ensure adherence to company standards.
• Maintain high levels of customer satisfaction by responding to inquiries and resolving issues promptly.
• Ensure the restaurant/lounge remains clean, organized, and fully stocked at all times.
• Assist with staff scheduling and ensure optimal coverage during peak hours.
• Train and mentor new and existing staff on service protocols and customer interaction.
• Oversee cash handling and daily sales reconciliation where applicable.
• Enforce health and safety regulations, ensuring compliance with hospitality industry standards.
• Work closely with the kitchen and bar team to maintain seamless operations and timely service.
• Handle guest complaints professionally and escalate issues when necessary.

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Job Summary

• An Internal Auditor in a lounge is responsible for evaluating and improving the effectiveness of risk management, control, and governance processes within the lounge's operations.
• This role involves assessing financial records, compliance with policies, and identifying areas where the business can improve efficiency, mitigate risks, and ensure financial integrity.

Requirements

• Strong knowledge of auditing practices and principles.
• Excellent attention to detail and analytical skills.
• Ability to interpret and analyze financial data.
• Good communication skills for preparing reports and presenting findings to management.
• Familiarity with compliance regulations and internal control frameworks.
• A degree in accounting, finance, or a related field (or equivalent work experience).
• Professional certification, such as CIA (Certified Internal Auditor), can be an advantage.

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Job Summary

• We are seeking a motivated and empathetic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a seamless experience. If you enjoy problem-solving, building relationships, and delivering excellent service, we’d love to hear from you!

Job Details

Customer Support:

• Respond promptly to customer inquiries received through various channels, including phone calls, emails, live chats interactions.
• Provide accurate and professional responses to customer questions, concerns, and requests, ensuring all interactions are handled with a customer-first mindset.
• Follow up on unresolved inquiries to ensure customer satisfaction and resolution.

Issue Resolution:

• Actively listen to customers to understand their issues and identify root causes.
• Troubleshoot problems systematically and provide clear and actionable solutions within the shortest possible time.
• Collaborate with other departments, such as kitchen and or logistics, to resolve issues efficiently.
• Monitor and follow up on outstanding issues to ensure they are resolved to the customer’s satisfaction.

Product Knowledge:

• Maintain an in-depth understanding of the company’s products, services, features, and policies to provide accurate and up-to-date information to customers.
• Proactively seek out product updates and participate in training sessions to stay informed about new launches or changes.

Feedback Handling:

• Collect, document, and analyze customer feedback to identify trends and recurring issues.
• Escalate critical feedback and unresolved complaints to your line manager, ensuring follow-through until resolution.
• Provide recommendations to improve products, services, or processes based on customer input.

Relationship Building:

• Build positive relationships with customers by demonstrating empathy, patience, and professionalism during every interaction.
• Personalize customer interactions to create a memorable and satisfactory experience.
• Engage proactively with loyal customers, addressing their needs and reinforcing brand loyalty.

Record Keeping:

• Accurately document all customer interactions, inquiries, complaints, and resolutions in the customer relationship management (CRM) system.
• Maintain up-to-date customer profiles and interaction histories to support seamless follow-ups and team collaboration.
• Ensure data accuracy and confidentiality in compliance with company policies and data protection regulations.

Requirements

• Education: High School Diploma or equivalent; a degree in a related field is a plus.
• Experience: 1-2 years of customer service experience preferred but not required.
• Technical Skills: Proficient in MS Office and CRM tools.
• Soft Skills: Excellent communication, active listening, and problem-solving skills.
• Attributes: Patient, empathetic, and able to work in a fast-paced environment.