Floor Manager at FoliXx Hospitality

Key Responsibilities:

• Supervise and coordinate floor operations to ensure efficient service.
• Monitor staff performance, provide guidance, and ensure adherence to company standards.
• Maintain high levels of customer satisfaction by responding to inquiries and resolving issues promptly.
• Ensure the restaurant/lounge remains clean, organized, and fully stocked at all times.
• Assist with staff scheduling and ensure optimal coverage during peak hours.
• Train and mentor new and existing staff on service protocols and customer interaction.
• Oversee cash handling and daily sales reconciliation where applicable.
• Enforce health and safety regulations, ensuring compliance with hospitality industry standards.
• Work closely with the kitchen and bar team to maintain seamless operations and timely service.
• Handle guest complaints professionally and escalate issues when necessary.