A Bakery Assistant Manager typically supports the Bakery Manager, managing baking staff and ensures that all bakery operations run efficiently. The Bakery
Assistant Manager’s responsibilities include planning work schedules and routines, managing production, ensuring quality control, delivering excellent customer service, providing accurate financial records, and maintaining social media presence. To succeed in this role, you should demonstrate excellent management, leadership and problem-
solving skills. You should be able to achieve exceptional customer service and enforce staff compliance with food health and safety regulations.
Duties and Responsibilities
Bakery Operations
- Daily Production Management: Oversee and manage daily bakery production, ensuring all baked goods meet quality standards and production timelines.
- Inventory Control: Monitor and maintain inventory levels for ingredients and supplies, ensuring timely reordering to avoid shortages. You will also be responsible for marking down goods nearing their expiration dates.
- Team Supervision: Lead, and supervise the baker to ensure efficiency, adherence to safety protocols, and high product quality.
- Product Innovation: recycle bakery “waste”, generate ideas for product innovation and improve existing ones to keep the product offerings fresh and appealing to customers.
- Cost Management: Monitor and control production costs, reducing waste and optimizing ingredient usage to maximize profitability.
- Sales Management: Manage and respond to customer orders and inquiries, up-selling and ensuring that made-to-order products are completed on time.
Social Media Management
- Content Creation: Develop and curate engaging content, including photos, videos, and captions, to be posted regularly across Instagram and Facebook channels.
- Customer Interaction: Manage and respond to customer inquiries, comments, and reviews on social media platforms, maintaining a positive brand image.
- Campaign Management: Execute online promotions, and campaigns to drive traffic to both the bakery and its social media channels, increasing customer loyalty and sales.
Qualifications
The education and qualifications for this role includes the following:
A Higher National Diploma or Degree in Culinary Arts, Culinary Management, Business Management and related disciplines is beneficial but not a necessity. However, experience in supervising staff and managing operations, is significantly important.
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Salary: 120,000 - 150,000
Overview:
The Ticketing Officer is responsible for managing and coordinating the sale and distribution of airline, bus, train, or event tickets. The role requires exceptional customer service skills, knowledge of ticketing systems, and an ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Book and issue tickets for air travel, rail, bus, and other transportation services as per client requests.
- Ensure accurate ticketing by managing fares, schedules, and discounts using the Global Distribution System (GDS) or other ticketing software.
- Provide clients with accurate information on routes, ticket prices, schedules, and seat availability.
- Process cancellations, changes, and reissuances of tickets, managing refund requests and other client inquiries.
- Liaise with airlines and transport providers to secure the best deals and resolve any ticketing or reservation issues.
- Maintain records of bookings, payments, and other transactions for auditing and reporting purposes.
- Communicate any schedule changes, flight delays, or other critical information to customers in a timely manner.
- Ensure all tickets and bookings comply with company policies and government regulations.
- Offer advice and recommendations on travel itineraries, connecting flights, or alternate routes.
- Support clients in checking travel restrictions, visas, and entry requirements, and ensure compliance with health or COVID-related guidelines.
Requirements:
- Proven experience as a Ticketing Officer or in a related customer service role within the travel industry.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar ticketing software.
- Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
- Good organizational skills with a keen eye for detail.
- Ability to multitask and work under pressure, particularly during peak booking seasons.
- Knowledge of airline policies, ticketing procedures, and fare calculations.
- Basic knowledge of visa requirements and travel restrictions.
Educational Qualifications:
- Diploma or degree in Travel and Tourism, Hospitality, or a related field.
- Certification in GDS ticketing systems or travel operations is an advantage.
Work Experience:
- Minimum of 3-5 years in ticketing, reservations, or travel consultancy.
Key Skills:
- Ticketing systems (GDS)
- Customer service
- Problem-solving and conflict resolution
- Time management
- Multitasking
- Attention to detail
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