Ticketing Officer at FMR AGENCY

Salary: 120,000 - 150,000

Overview:

The Ticketing Officer is responsible for managing and coordinating the sale and distribution of airline, bus, train, or event tickets. The role requires exceptional customer service skills, knowledge of ticketing systems, and an ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Book and issue tickets for air travel, rail, bus, and other transportation services as per client requests.
• Ensure accurate ticketing by managing fares, schedules, and discounts using the Global Distribution System (GDS) or other ticketing software.
• Provide clients with accurate information on routes, ticket prices, schedules, and seat availability.
• Process cancellations, changes, and reissuances of tickets, managing refund requests and other client inquiries.
• Liaise with airlines and transport providers to secure the best deals and resolve any ticketing or reservation issues.
• Maintain records of bookings, payments, and other transactions for auditing and reporting purposes.
• Communicate any schedule changes, flight delays, or other critical information to customers in a timely manner.
• Ensure all tickets and bookings comply with company policies and government regulations.
• Offer advice and recommendations on travel itineraries, connecting flights, or alternate routes.
• Support clients in checking travel restrictions, visas, and entry requirements, and ensure compliance with health or COVID-related guidelines.

Requirements:

• Proven experience as a Ticketing Officer or in a related customer service role within the travel industry.
• Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar ticketing software.
• Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
• Good organizational skills with a keen eye for detail.
• Ability to multitask and work under pressure, particularly during peak booking seasons.
• Knowledge of airline policies, ticketing procedures, and fare calculations.
• Basic knowledge of visa requirements and travel restrictions.

Educational Qualifications:

• Diploma or degree in Travel and Tourism, Hospitality, or a related field.
• Certification in GDS ticketing systems or travel operations is an advantage.

Work Experience:

• Minimum of 3-5 years in ticketing, reservations, or travel consultancy.

Key Skills:

• Ticketing systems (GDS)
• Customer service
• Problem-solving and conflict resolution
• Time management
• Multitasking
• Attention to detail