Travel Service Officer at 1860 Travels Limited

• We are looking for an experienced and resourceful Travel Service Officer to join our dynamic team. The ideal candidate is proactive, customer-focused, and capable of handling a wide range of travel services confidently and professionally.

Key Responsibilities

• Handle flight bookings, fare searches, ticketing, reissues, and cancellations.
• Manage hotel reservations, ensuring timely confirmations and high service standards.
• Package and process holiday/tour bookings (local and international).
• Provide and issue travel insurance for clients.
• Offer expert travel advice, visa information, and itinerary planning.
• Attend to customer queries across calls, emails, and walk-in clients.
• Maintain updated knowledge of airline rules, travel regulations, and industry changes.
• Ensure all bookings are accurately entered into company systems.
• Work closely with corporate and sub-agent teams to manage travel requests efficiently.
• Maintain high levels of professionalism, confidentiality, and customer satisfaction.

Requirements

• Minimum 2-4 years experience in a travel agency or travel services environment.
• IATA Certification/Accreditation (Preferred).
• Strong knowledge of Amadeus, Sabre, or other industry-standard GDS platforms.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of global destinations, airlines, GDS, travel regulations, and travel insurance.
• Good organisational and data-entry skills.