Fresh Jobs at Development Exchange Centre (DEC)

Summary of Position:

The experienced Guest House Manager shall oversee the daily operations of our Guest House. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff, maintaining facilities, and driving revenue growth.

Key Responsibilities:

1. Guest Services:

• Welcome guests upon arrival and ensure a seamless check-in/check-out process.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Coordinate guest reservations and manage room inventory effectively.

• Staff Management:
• Recruit, train, and supervise housekeeping, front desk, and maintenance of staff.
• Schedule and allocate tasks to ensure efficient operations.
• Conduct performance evaluations and provide feedback to team members.

• Facilities Management:
• Oversee maintenance and cleanliness standards throughout the property.
• Coordinate repairs and renovations as needed to maintain quality standards.
• Monitor inventory levels and order supplies in a timely manner.

• Financial Management:
• Develop and implement strategies to maximize revenue and minimize expenses.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyse performance metrics and identify areas for improvement.

• Marketing and Sales:
• Develop promotional strategies and campaigns.
• Monitor market trends and competitors to identify opportunities for growth.
• Cultivate relationships with local businesses and organizations to drive bookings.

Qualifications and Experience for the position

• Bachelor’s degree or HND in hospitality management, Business Administration, or related field.
• Proven experience in hospitality management, with a minimum of [5] years in a managerial role.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in property management software and Microsoft Office Suite.
• Flexible schedule, including weekends and holidays, as needed.
• Ability to prioritize tasks, delegating when appropriate.
• Excellent report-writing and time management skills.

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Summary of Position:

The Microcredit Manager shall coordinate and directs the day-to-day microcredit institution-wide activities and ensures full implementation of Board and Management related decisions. S/he will be responsible for managing the organizational Loan Operations and to effectively support the Operations Officer. Ensure that the laid down goals and objectives of the organization are maintained by all microcredit field staff.

Key Responsibilities

• Coordinates and directs the day-to-day microcredit institution-wide activities and ensures full implementation of Board and Management related decisions.
• Plans and directs human and materials resources, prepares, and implements departmental approve budgets, plans and requisite strategies to drive effective and efficient delivery of microcredit services towards the attainment of institution’s (DEC) corporate mission, goals and objectives.
• Ensures implementation of all institution’s policies, procedures, enforcement of discipline and compliance to DEC’s core values by all staff and positive customer relations in the delivery of products and services.
• Ensures proper assessment/analyses of credit applications including all relevant credit risk related issues, enforcing strict compliance to credit product delivery procedures and provisioning policies.
• Entrench team approach to drive sustainable delivery of microcredit services and the identification, management of operational risks on a continuous relating to all services and control issues in the procedures.
• Monitors institution-wide loan portfolio performance, instituting strict and effective loan monitoring culture and (as may be applicable) prompt remedial measures on non-performing loans.
• Develops strong and enduring relationship with customers predicated on customer care and customer value as well as to promote business for DEC by maintaining and deepening good customer relationships.
• Entrenches high staff performance on the job and ensures sustained profitable institutional performance as well as coordinates regular feedback from customers/market that would aid development of new products and possible refinement or modification of existing products.
• Facilitates regular capacity building/training workshops for microcredit field staff on credit delivery skills and provision of business development services including non-financial services and training of customers to develop their business management and entrepreneurship skills.
• Consolidate and render periodic reports on institution-wide loan portfolio performance, in terms of quality, yield analysis, impact assessment and other measures of performance with concise recommendations for improvement.
• Period review of credit policy and procedure manuals for effective delivery of microcredit services and compilation of all identified business critical opportunities for process improvement based on DEC’s business requirement, customer needs and exigencies of controls.
• Prepares periodic reports (daily, weekly, monthly and annual – as may be required) to the Executive Director on Microcredit department activities.
• Any other task as may be assigned by the Executive Director or the Board of Directors.

Qualifications and Experience for the position

• Bachelor’s degree/HND in Banking & Finance, Business Administration, Accounting, Marketing or any other related course. A master’s degree would be an added advantage.
• Possession of Microfinance Certified Banker with CIBN certificate or related certification.
• At least 5 years’ relevant working experience
• Passion and commitment to quality service performance.
• Ability to work/communicate with various clients’ segments such as farmers, business persons, employed and professionals.
• Excellent training, leadership, and management skills.
• Proficiency in Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Excellent report-writing and communication skills.

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Summary of Position:

• The HKMC is a representative who is responsible for the day-to-day management of the organizational information system for attaining the organizational mission and vision. The position shall ensure the effective and efficient management of the information system, data protection and security as well as analytical interpretation of all data for management decision making. Ensuring effective coordination of organization’s knowledge and communication assets for effective organizational documentation and learning.
• The role requires a strong focus on strategies to increase visibility and influence and to support the achievement of operational goals.
• Coordinate activities of the knowledge management & communication department- working with the M&E, IT, Accountability Officers, and Communication Officers.
• Maintains a thorough knowledge of the organization and adheres to all organizational policies and standards.
• Ensures compliance with all software licensing agreements.  Manages and safeguards software media and associated licenses.  Tracks software versions. 

Maintains centralized software use log.

• Prepare and present to the ED, management, Board of Directors briefs for management decision.
• Keeps immediate supervisor well-informed of activities and recommends corrective actions.
• To liaise with the relevant parties to ensure that the organisations computerised systems are managed and maintained effectively.
• Assists staff in understanding and using information systems; conducts regular staff information systems presentations and trainings.
• Develops and maintains IT policies, standards and procedures manual; develops and maintains related information systems checklists.
• Develops annual information system goals and detailed plans for goal accomplishment.
• Responsible for maintaining organization’s database servers and relationship with vendors.
• Provide helpdesk and on-site technical support to IT supervisors on application and database issues.
• Designs and implement report formats in line with the requirements of all stakeholders.
• Oversee the content and design of all major communications mediums and products internally and externally, including annual reports, newsletters, and brochures.
• Maintains knowledge on current information systems technology by reading technology periodicals, evaluating new technologies and attending tradeshows, technical seminars and training sessions.
• Prepares reports for workshops, seminars, conferences, meetings and trainings attended pertinent to the efficient dispatch of duties.
• To ensure that MIS data is accurate and robust ensuring that reports are accessible to all staff.
• To advise DEC on MIS issues and the implications of funding and all funding changes.
• Perform other duties as may be assigned by DEC’s Management.

Qualifications and Experience for the position

• B.Sc. / HND in Communications, Social Sciences, Information Technology, or related discipline. A master’s degree would be an added advantage.
• A minimum of 5 years cognate experience including 2-3 years in managerial roles and strategic communications.
• Must be strategic and creative, results-driven, and having a positive personal and organisational outlook.
• Experience with managing organizational social media accounts, especially Facebook, Instagram, LinkedIn, and websites.
• Proven interpersonal skills and ability to influence through communication.
• Demonstrable track record of successfully disseminating information to a variety of target audiences.
• Understanding of major issues of international development and donor assistance. 
• Highly proficiency in Microsoft Office applications and desktop publishing skills.
• Experience in Adobe InDesign is strongly desired.
• Analytical thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.
• Excellent report-writing and communication skills.

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Oversees whom: Finance Staff  Location: Bauchi, Nigeria  Summary of Position:

• DEC seeks to employ a qualified and experienced person into the position of Finance Manager who will be responsible for the financial health of the organisation, producing financial reports and developing strategies based on financial research to guide Management in making sound financial decisions in the short and long terms.
• The Finance Manager will also perform a variety of advanced financial analyses to determine present and forecasted financial health of the organization.

Key Responsibilities

• Perform financial management duties including generating financial data, compiling, and submitting reports, analysing industry trends, and assessing the financial health of the organization.
• Oversee the operations and development of the DEC’s finance department including creating and reviewing policies, budgeting, recruiting, training, and conducting regular assessments of financial procedures.
• Supervise the preparation of periodic account reconciliations, monitor, and enforce compliance with tax and financial reporting standards, and assist with cash flow forecasting.
• Advise staff, the Executive Management and the Board on sound decisions related to the DEC’s finances as well as wise and profitable investment options.
• Supervise the documentation of the DEC’s financial status and forecasts.
• Mediate between the organization, employees, stakeholders, partners, external auditors, and investors on financial issues for amicable resolution of differences.
• Create strategic plans based on the analysis of DEC’s status and financial forecasts.
• Produce and share periodic/quarterly reports with the ED, Management team, the Board, and partners.
• Perform other duties as may be assigned by DEC’s Management.

Qualifications and Experience for the position

• B.Sc. / HND in Finance / Accounting or related discipline (essential). A master’s degree would be an added advantage.
• Possession of ICAN or ANAN certification is an added advantage.
• A minimum of 5 years of work experience as a Finance Manager (essential).
• Thorough understanding of Generally Accepted Accounting Principles (GAAP).
• Analytical thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.
• Excellent report-writing and communication skills.
• Solid proficiency in Microsoft Office and other financial accounting and planning software.