Human Resource Coordinator (Performance & Talent Development) at Save The Children

ROLE PURPOSE: 

The Performance & Talent Development Coordinator will support the development and management of Human Resources functions in the country office with additional support provided to all field locations. The role holder will serve as the first contact person from field offices on performance and talent development related matters and roving support. 

The Performance and Talent Development Coordinator is responsible for designing, implementing, and managing programs that improve employee performance and foster talent development. This role focuses on enhancing individual and organizational capabilities, ensuring that employees have the skills and knowledge needed to achieve both personal and company goals.

KEY AREAS OF ACCOUNTABILITY:

Performance Management 

• Manage and maintain the existing performance management system.
• Coordinate and manage the performance review process, including goal setting, mid-year reviews, and annual evaluations ensuring timely completion.
• Provide training and support to managers on conducting effective performance reviews.
• Assist in setting individual and team performance goals that align with organizational objectives.
• Develop and monitor performance improvement plans for underperforming employees.
• Maintain accurate performance records and generate reports on performance trends.
• Assist employees in creating and following through on individual development plans.
• Create and implement effective performance evaluation tools and metrics.

Talent Development

• Oversee SCI Nigeria CO Learning and Development (L&D) process, including identifying training needs and developing training programs.
• Design and deliver training programs tailored to employees' needs and organizational objectives.
• Monitor and manage leadership development programs to prepare high-potential employees for future leadership roles.
• Monitor and evaluate the effectiveness of training programs and make recommendations for improvements.
• Assist the Human Resource Manager in the development of annual needs for development / training through the formal performance review process.
• Support career development initiatives and succession planning.
• Research training opportunities as prioritised by the SMT or as requested by supervisors.
• Provide support to supervisors to arrange training opportunities for staff procedures.
• Identify and implement initiatives to enhance employee satisfaction and motivation.

Recruitment and On-boarding

• Conduct end-to-end recruitment ensuring fairness, speed and efficiency throughout the process. In line with SCI’s policy and procedures, guide/conduct all stages of the recruitment process including role evaluation, advertisement/sourcing, long-listing, screening, interviews, background checks, making and negotiating reward offers and issuing of contracts.
• Provide best practice guidance and support to recruiting managers on recruitment planning, presentation of roles, assessment e.g. job descriptions and advertisements.
• Coordinate communication with candidates in a way that reflects SCI’s values.
• Maintain SCI’s induction pack and schedule for new hires.
• Support Hiring Managers to coordinate on-boarding for new hires.
• Participate in interview panels as well as in the short listing and interviewing and negotiating offers for prospective candidates.
• Facilitate routine Global Inductions for new hires.

Human Resource Management 

• Assist the Human Resource Manager in the development of annual needs for development / training through the formal performance review process.
• Maintain hard copy personnel filing system and monitors staff file digitization initiatives. 
• Archive personnel files (hard and digital copies).
• Support the unit’s meetings, and other HR events.
• Support the field offices in coordinating HR key activities.
• Process payments for HR-related expenses and keep records accessible for audit checks.
• Assist with the collation of CO and Field office recruitment documents for sign off.

Representation

• Assist HR Manager in developing and maintaining contacts with other key INGO players to undertake a regular review of their terms and conditions and suggest best industry practices.
• Assist with the analysis of HR needs of a programme and look for sustainable solutions.  Provide a generalist HR service to managers across a full range of HR issues.
• Assist with representing SCI externally through correspondences.

QUALIFICATIONS

• University degree in Human Resources Management, Business Administration, Law or equivalent in relevant field
• Member of HR professional body and a master’s degree is an advantage

EXPERIENCE AND SKILLS

Essential

• A minimum of 5 years of experience in a Human Resources role in a corporate or INGO environment
• Proven ability to provide high level support to management teams
• Ability to plan and organise a substantial workload that including complex, diverse tasks and responsibilities
• Experience of setting up and maintaining management information systems and office systems
• Experience of effective budget development and management
• Experience of negotiating offers and ensuring value for money
• Excellent communication and interpersonal skills to deal tactfully and sensitively with a wide range of people
• Good judgement, initiative and problem-solving ability
• Commitment to Save the Children’s mission and values
• Excellent planning and organisational skills, with proven administrative skills
• Sound knowledge of office practices, procedures and administrative systems including filing systems
• Ability to manage competing priorities effectively in a constantly changing environment, meet deadlines and work calmly under pressure
• Strong coordination and time management skills
• Strong teamwork skills with the ability to both support colleagues and request support as and when required
• High level of confidentiality
• Ability to draft well-written, professionally presented documents
• IT experience - Proficient in Microsoft Office and database applications

Desirable

• Good performance management skills
• Willing and able to travel to field locations as needed
• Experience working with a diverse team
• Experience working in emergency situations