DEC Guest House Manager at Development Exchange Centre (DEC)

Summary of Position:

The experienced Guest House Manager shall oversee the daily operations of our Guest House. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff, maintaining facilities, and driving revenue growth.

Key Responsibilities:

1. Guest Services:

• Welcome guests upon arrival and ensure a seamless check-in/check-out process.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Coordinate guest reservations and manage room inventory effectively.

• Staff Management:
• Recruit, train, and supervise housekeeping, front desk, and maintenance of staff.
• Schedule and allocate tasks to ensure efficient operations.
• Conduct performance evaluations and provide feedback to team members.

• Facilities Management:
• Oversee maintenance and cleanliness standards throughout the property.
• Coordinate repairs and renovations as needed to maintain quality standards.
• Monitor inventory levels and order supplies in a timely manner.

• Financial Management:
• Develop and implement strategies to maximize revenue and minimize expenses.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyse performance metrics and identify areas for improvement.

• Marketing and Sales:
• Develop promotional strategies and campaigns.
• Monitor market trends and competitors to identify opportunities for growth.
• Cultivate relationships with local businesses and organizations to drive bookings.

Qualifications and Experience for the position

• Bachelor’s degree or HND in hospitality management, Business Administration, or related field.
• Proven experience in hospitality management, with a minimum of [5] years in a managerial role.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in property management software and Microsoft Office Suite.
• Flexible schedule, including weekends and holidays, as needed.
• Ability to prioritize tasks, delegating when appropriate.
• Excellent report-writing and time management skills.