Head, Knowledge Management and Communication at Development Exchange Centre (DEC)

Summary of Position:

• The HKMC is a representative who is responsible for the day-to-day management of the organizational information system for attaining the organizational mission and vision. The position shall ensure the effective and efficient management of the information system, data protection and security as well as analytical interpretation of all data for management decision making. Ensuring effective coordination of organization’s knowledge and communication assets for effective organizational documentation and learning.
• The role requires a strong focus on strategies to increase visibility and influence and to support the achievement of operational goals.
• Coordinate activities of the knowledge management & communication department- working with the M&E, IT, Accountability Officers, and Communication Officers.
• Maintains a thorough knowledge of the organization and adheres to all organizational policies and standards.
• Ensures compliance with all software licensing agreements.  Manages and safeguards software media and associated licenses.  Tracks software versions. 

Maintains centralized software use log.

• Prepare and present to the ED, management, Board of Directors briefs for management decision.
• Keeps immediate supervisor well-informed of activities and recommends corrective actions.
• To liaise with the relevant parties to ensure that the organisations computerised systems are managed and maintained effectively.
• Assists staff in understanding and using information systems; conducts regular staff information systems presentations and trainings.
• Develops and maintains IT policies, standards and procedures manual; develops and maintains related information systems checklists.
• Develops annual information system goals and detailed plans for goal accomplishment.
• Responsible for maintaining organization’s database servers and relationship with vendors.
• Provide helpdesk and on-site technical support to IT supervisors on application and database issues.
• Designs and implement report formats in line with the requirements of all stakeholders.
• Oversee the content and design of all major communications mediums and products internally and externally, including annual reports, newsletters, and brochures.
• Maintains knowledge on current information systems technology by reading technology periodicals, evaluating new technologies and attending tradeshows, technical seminars and training sessions.
• Prepares reports for workshops, seminars, conferences, meetings and trainings attended pertinent to the efficient dispatch of duties.
• To ensure that MIS data is accurate and robust ensuring that reports are accessible to all staff.
• To advise DEC on MIS issues and the implications of funding and all funding changes.
• Perform other duties as may be assigned by DEC’s Management.

Qualifications and Experience for the position

• B.Sc. / HND in Communications, Social Sciences, Information Technology, or related discipline. A master’s degree would be an added advantage.
• A minimum of 5 years cognate experience including 2-3 years in managerial roles and strategic communications.
• Must be strategic and creative, results-driven, and having a positive personal and organisational outlook.
• Experience with managing organizational social media accounts, especially Facebook, Instagram, LinkedIn, and websites.
• Proven interpersonal skills and ability to influence through communication.
• Demonstrable track record of successfully disseminating information to a variety of target audiences.
• Understanding of major issues of international development and donor assistance. 
• Highly proficiency in Microsoft Office applications and desktop publishing skills.
• Experience in Adobe InDesign is strongly desired.
• Analytical thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.
• Excellent report-writing and communication skills.