Jobs at Dangote

Job Summary

• The Finance, Audit & Reporting Lead is a key strategic role responsible for overseeing and coordinating the review, validation, and consolidation of financial, audit, and performance reporting across business units.
• This role ensures strict compliance with internal policies, regulatory requirements, and audit frameworks while providing critical insights and summaries to support executive decision-making at the VP level.
• Serving as the primary liaison between the Office of the VP and various business functions, the Finance, Audit & Reporting Lead facilitates efficient communication, monitors adherence to governance standards, and manages interactions with external parties on tax compliance and investor relations matters.
• The role demands strong analytical acumen, meticulous attention to detail, and the ability to highlight key trends, risks, and intervention points that impact business strategy and operational integrity.

Job Responsibilities

• Review all documents from Business units and functions, for completeness, accuracy and relevance for the VP’s final decision
• Validate the handling of all exceptions from the Group Controller – Office of the VP as input to preparing final documents for presentation to the VP
• Confirm strict adherence to company policies, guidelines and other directives from the office of the VP
• Review Financial Reports and highlight key trends, observations and interventions points required by the office of the VP
• Summarize key highlights of Performance Reports distilling key notes for the attention for the VP
• Facilitate all interactions with 3rd parties on Tax Compliance or Investor Relations matters.
• Coordinate an up-to date approval log of all submissions for the VP’s approval and ensure YES/NO decisions within set response times as agreed by the VP.
• Assist the Group Controller – Office of the VP, in highlighting key decisions/ intervention points for the attention of the VP
• Monitor strict compliance with the overall Audit Framework including governance approach, procedures, processes and tools in adherence to company policies, guidelines and other directives from the office of the VP
• Review all documents from reporting BUs for completeness, accuracy and relevance for

Experience Required

• 10 years’ experience in Finance, with at least 5 years at Senior level & Minimum of 10 years’ Audit or Legal work experience with at least 5 years management experience
• Minimum of 5 years’ experience with a top-tier Audit firm
• Experience across multiple industries/markets e.g. Manufacturing, Energy, Utilities. International work experience is an added advantage.

Competency Requirements:

• Knowledge of all relevant Financial Management and Corporate Governance legislation and policies 
• Strong understanding of leading Corporate Finance and Governance practices and industry trends
• Strong business acumen 
• Self-starter and Strong work ethics. 
• Excellent Communication skills § Strong analytical skills backed by § Excellent understanding of accounting principles and standards 
• In-depth understanding of internal auditing standards, responsibilities, code of ethics, and certification 
• Deep Industry knowledge § Deep understanding of Accounting principles and standards 
• Understanding of Corporate Governance principles § Strong analytical and evaluation ability 

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Job Purpose / Summary

• To manage the regional Service Support team and own the customer experience within a specific geographical area.
• This role ensures the quality resolution of all customer issues and acts as the bridge between regional partners and the central command.

Duties and Responsibilities

• Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
• Manage, coach, and oversee the daily workload, case management, and performance of the regional team of Service Support Supervisors and Officers.
• Prepare and present regular reports on regional service trends, challenges, team performance, and customer sentiment to the Head of Customer Success.
• Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.

Qualifications

• BSc in Business Administration or a related discipline.
• 5-7 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
• Direct experience in Nigeria's downstream oil and gas retail sector is mandatory.
• Strong understanding of customer service principles and practices.
• Excellent leadership, coaching, and conflict resolution skills.
• Willingness to travel within the designated region.

Key Interfaces:

• Internal: Head of Customer Success, Service Support Supervisors, Key Partner Stations.
• External: Customers within the region.

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Job Purpose / Summary

• To act as the gatekeeper for all incoming delivery requests, validating each "call-off" against all prerequisites before certifying it as ready for scheduling.
• This role ensures the integrity and accuracy of the entire scheduling process.

Duties and Responsibilities

• Receive, log, and acknowledge all customer delivery "call-off" requests submitted via the company’s application.
• Verify that all conditions for each request are met, including station ullage confirmation, clear account status, and correct application of any rolling balances.
• Proactively engage with customers or the commercial team to resolve any unmet conditions, ensuring orders do not get stuck in the system.
• Serve as the first point of contact for resolving discrepancies related to order quantities or product balances.
• Communicate the final, validated list of "ready-to-schedule" call-offs to the Scheduling Team.

Qualifications

• BSc Degree in Business Administration, Logistics, or a related field.
• 2-4 years of experience in order management, customer service, or logistics coordination.
• High attention to detail and a methodical approach to processes.
• Strong problem-solving skills and the ability to communicate clearly and professionally with customers.
• Proficiency in ERP and CRM systems.

Key Interfaces:

• Internal: Distribution Planning Team, Scheduling Team, Customer Success (all levels).
• External: Customers.

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Job Summary

• The Sectional Head Production at Dangote Cement PLC leads and manages the Cement Mill operations to optimize production efficiency and quality of cement output. 

Key Duties and Responsibilities

• Participate in the development and articulation of a production strategy and tactical plan for DCP Obajana plant to ensure safety of operation.
• Oversee the implementation of approved production strategy and tactical plan at the plant to ensure established targets are met.
• Ensure the use of SOP to enhance implementation of production processes and procedure so as to meet final product quallity and to achieve good efficiency level.
• To  manage the daily Plant’s production plans, capacity plans and materials requirement plan in line with DCP’s strategic intent.
• Demonstrate ownership and communicate the unit’s strategic direction and objective to all staff with respect to organisational aims and objectives the wholistic policies of the company.
• Prepare quarterly and annual production budgets based on market forces and ensure planned budget are achieved through plant optimization.
• Coordinate and manage the production team to achieve daily production targets within the specified quality level, budget and time.
• Identify weak refractory areas for static and rotary parts of kiln and preheater as well ensure quality execution of rafractory linning work in the kiln and other parts of the pyroprocess.
• Keep abreast with new development in cement production and best practice, and make recommendations for improvement to the Head, Operations and Maintenance.
• Prepare and provide production reports and information to management to aid decision making.
• Supervise the implementation of approved recommendations such as new product mix,comissioning and operation of new equipment.

Requirements

• Bachelor’s Degree in Chemical Engineering, Mechanical Engineering, or a related field.
• Relevant postgraduate qualifications or certifications will be an advantage.
• Minimum of twenty two years (22) years of experience in cement production, with at least 10 years in a supervisory role.

Skills and Competencies:

• Strong understanding of cement production processes and operation of cement mills.
• Excellent leadership and team management abilities.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficient in production management software and tools.
• Commitment to safety and environmental standards.
• Ability to work well under pressure and make informed decisions swiftly.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus.

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Job Purpose / Summary

• To lead the entire customer success function, ensuring all customer requests, inquiries and issues are resolved in a timely and professional manner.

• This role is responsible for designing and delivering service experience that drives customer satisfaction, loyalty, and retention.

Duties and Responsibilities

• Manage the daily operations of the entire customer service ecosystem, including the Call Center and regional Service Support teams.
• Oversee the call-off request function, ensuring adherence to all processing and validation SLAs.
• Serve as the primary escalation point for complex or sensitive customer issues that require senior management intervention.
• Analyze customer feedback, service metrics (e.g., First Call Resolution, CSAT), and issue trends to identify and drive systemic improvements.
• Develop and implement customer service policies, standards, and procedures across all teams.

Qualifications

• BSc/MSc in Business Management or a related field.
• 10+ years of experience in a customer service leadership role, preferably in a B2B environment.
• Proven experience designing and managing multi-channel customer service operations.
• Strong analytical skills with the ability to use data to improve the customer experience.
• Exceptional empathy, communication, and problem-solving skills.

Key Interfaces:

• Internal: Distribution Planning Manager, Fleet Team, Commercial Ops Team, Regional Service Managers.
• External: Key Partner Stations/Customers.