Call Center Agent at Skyline International Tourism and Hospitality Ltd

Job Description

• We are looking for a friendly, customer-oriented Call Center Agent to support our quick-service restaurant operations.
• In this role, you will handle incoming calls for orders, delivery inquiries, menu questions, and service concerns.
• You will ensure every customer receives fast, accurate, and courteous assistance, reflecting the high standards of a hospitality brand like Pizza Hut.

Responsibilities

• Answer customer calls promptly with a warm, professional attitude.
• Take food orders accurately, confirm details, and process special instructions.
• Provide information about menu items, deals, promotions, and delivery times.
• Assist customers with order changes, cancellations, and service concerns.
• Coordinate with restaurant branches, delivery teams, and kitchen staff when needed.
• Handle customer complaints with patience and escalate issues to supervisors if required.
• Track and update customer information, order statuses, and interactions in the system.
• Ensure adherence to food safety guidelines and company service standards.
• Meet performance targets such as call quality, order accuracy, and customer satisfaction.
• Support team members and maintain a positive, service-driven environment.

Requirements
Education:

• A minimum of Higher National Diploma is required.

Experience:

• Minimum of 1 year working experience in a call center is required.

Skills:

• Hospitality mindset.
• Active listening and communication.
• Order accuracy & attention to detail.
• Problem-solving and adaptability.
• Patience and customer empathy.
• Team collaboration.

Work Environment:

• Fast-paced call center supporting multiple restaurant branches.
• Use of headsets, computers, POS, and order management software.
• Requires high energy, multitasking, and customer-friendly interaction.