Jobs at DHL Global Forwarding Nigeria Limited

Job Description  

• Currently, we are seeking for a Field Sales Specialist.  
• In this role, the successful candidate will win, retain, develop, plan and manage medium sized Business Customers.
• In addition, the successful candidate will gather customer and market information to update Product and Trade Lane Management on current conditions.

Key Responsibilities

• Seeks and prospects for MBC targets to win new customers generally in the 30k - 500k range Net Sales per annum
• Plans and manages medium-sized Business Customers
• Builds rapport and trust with customers by being informed about customer’s business and the market
• Assesses the type and size of customer needs
• Recommends solutions based on customer needs by using industry knowledge
• Closes business connecting a customer need with a DHL solution and the value it may create for the customer
• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
• Completely uses DGF iSELL
• Transfers SC with high value potential to key account Sales channel and opportunities with lower value to TeleSales (in case lead was not assigned correctly)

Skills, Qualifications & Experience

• Minimum of a University Degree
• Deep knowledge on DGF products (AFR/OFR/IWS)
• Good communication and presentation skills, ideally selling experience in competitive markets
• High degree of self-confidence, initiative and commitment
• PC literate, excellent organizational, communication incl. telephone and writing skills
• Knowledge of freight forwarding business
• Good administration skills
• Cooperative working with others to achieve targets and objectives
• Responsibility and capacity to keep commitments
• Compliance with the intent of policies, procedures and agreements
• Fluent in English

We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary.

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Key Responsibilities

• Take full ownership of and drive all our road freight activities in Nigeria leveraging our unique digital Saloodo! Platform.
• Develop plans to grow the road freight business in Nigeria in a profitable manner and constantly monitor progress.
• Oversee, develop and manage all road freight operations.
• Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business.
• Ensures that Saloodo! Provides consistent customer experience to carrier & shippers – considering local requirements as needed.
• Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! Platform.
• Manage country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings.
• Analyze daily, weekly and monthly development of key KPIs.
• Establish regular carrier meetings and ensures that these are conducted for all key carriers.
• Ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality.        

Qualifications

• Bachelor's Degree or equivalent.
• At least 7 years of operational Road freight experience.
• Management & leadership experience, ability to manage in matrix setup.
• Interest in digital solutions.
• Entrepreneurial mind-set.
• Open minded, willing & able to lean and try out new things.
• Excellent communication skills, able to engage with all levels of an organization.
• Ideally English, French & Arabic language skills.
• Good Knowledge of Road Freight market in Nigeria.
• Strong change management skills.
• Ability to analyze and improve business processes.
• Project leadership and project management skills.

We Offer

• International and strong brand support with clear processes
• Flexible working hours  with possibility of occasionally working from home upon agreement
• Possible further career development supported global internal training plan
• International company environment.