Latest Jobs at Konga Online Shopping Limited

Role Summary

• The Ecommerce Manager will be primarily responsible for overseeing and managing the eCommerce department of a company with a significant online presence.
• They will handle decision-making for the website, social media accounts, and online advertising.
• They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the Ecommerce division.

Key Responsibilities

• Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
• Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
• Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
• Communicating product developments to prospective clients and old customers
• Overseeing the development of marketing literature and advertising
• Develop and manage independent sales distributors all over Nigeria
• Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
• Own brand integrity online, monitoring and enforcing policies across retailers
• Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Develop and implement an E-commerce strategy to improve website performance
• Work with developers to improve website speed
• Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
• Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
• Present the company and its products at an online and in-person meeting
• Managing account and vendor relationship on a day to day activity.
• Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
• Build and analyze reports to help decision making.
• Liaising with various internal teams to drive process improvement and operational excellence.

Qualifications

• Bachelor's or Master's Degree in Business, Engineering, Operations, Marketing Management, Business, Information Systems, or related field with 5-7 years experience.
• Similar experience with an eCommerce business in Nigeria
• Extensive experience with practices and techniques related to web merchandising or online retailing.
• Operational knowledge of techniques required for market research and analysis.
• Sound knowledge of website management and eCommerce usability.
• Proficient with Microsoft Office Applications, MS Access and others.
• Expert written and verbal communication
• A strong grasp of modern technology and social media is essential
• An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
• Ability to change strategies and rethink conventional wisdom at any time.
• A high level of professionalism
• Have hands-on experience with eCommerce site and operations.
• Entrepreneurial, optimistic and can work independently with minimal supervision.
• Passionate about owing solutions and solving issues in an ambiguous environment.
• Enjoy creating simple process for complex problems.
• Experience in retail or Account and Vendor Management.
• Track records of delivery results in a highly ambiguous environment.

Expected Values

• Entrepreneurial spirit
• Customer obsession
• Great team ethic
• Honesty and Integrity
• Organized
• Result- Oriented
• Communication skill
• Multitask

go to method of application »

Purpose of the Job

• The Team Lead, Projects will be responsible for coordinating award-to-deployment activities for projects, in line with standard deployment process and project management principles.
• The TL will also manage customers/stakeholders expectation by proactively notifying them about project issues and their overall impact on schedule & expected delivery dates.
• The role will involve routine visits/spot checks at project sites to ensure on-site challenges are resolved in a timely manner, while meeting scope, quality and project delivery dates.

Key Activities

• Effective Project Deployment Coordination
• Assign projects to project supervisors, within 4hrs of award, taking note of supervisors work load, excellent knowledge of project area & experience. Head, Deployment Team Lead, Projects Project Supervisors
• Ensure project design pack is reviewed, its objective + assumptions clearly understood by both project supervisor & contractor in order to avert scope creeps, delivery delays/failure & revenue loss.
• Ensure project work plan and notification letters are ready within 48hrs of project award.
• Ensure project supervisor + Contractor holds project kick-off meeting with Estate/Facility management within 72hrs of award. And work plan/ notification letters shared with EM/FM and/or High Street residents thereafter.
• Drive the use of work collaboration tools e.g. whatsapp chats, emails, live sheets, CUG calls, data sheets, e.t.c to effectively drive project activities.
• Ensure contractor submits invoice to finance within 48hrs of award. Initiate and track payment requests.
• Ensure quick approval of store requests, variation requests and community fee payments.
• Accurate & Consistent Reporting of Project Status
• Share daily project activity outcomes with project stakeholders via the project live sheet and/or emails.
• Share weekly project status summary report to stakeholders, showing results, challenges, reason for missed delivery dates and realistic revised dates.
• Generate performance data showing accurate measure of TATs (Turnaround Times) of:
  • Award-to-PO issuance
  • Payment request-to-fulfillment
  • Access issue escalation-to-resolution
  • Purchase request-tofulfillment
  • variation request-to-approval, e.t.c.
• Submit monthly performance data showing project score cards in sheets & graphs.
• Use operational data to preempt project delays and fix process/activity bottlenecks.
• Proactive Control of Project Risk & Issues.
• Keep a list of anticipated project risks (risk register) and execute deliberate actions to avert them.
• Keep a live sheet of project material list, their availability in store and consumption rate. Use this data to trigger advance-warning of material stock-out, way ahead of reorder cycle.
• Keep a list of cabinet resource issues that may delay the integration of new MST/P2P circuitsto the network, right from the project award. Share list with maintenance unit and drive action until timely resolution.
• Quickly escalate variation request and track until approval.
• Routinely visit project sites to enforce work method, work rate, quality, & scope.
• Actively engage Estate/Facility management to avert project complaints/escalations.
• Quality Assurance and Scope Control
• Ensure that project supervisor and contractor have an excellent understanding of project objectives, assumptions and risks.
• Ensure work plan contains details about work method, quality & scope compliance.
• Validate, approve & qualify variation request.
• Ensure variation does not exceed cost limits.
• Ensure pre-installation site reviews are done for each project.
• Ensure physical measurements are done on site before signing out of cables and MSTs to avert variation.
• Ensure milestones checks/tests are done and reported upon completion of duct works & hand-hole/Pole works, respectively.
• Ensure hand-over tests and reports are done & passed upon project completion.
• Documentation, Test and Completion Reports Compliance
• Ensure all network element is properly tagged/labeled on-site. Labels must align with SRS, design & as-built drawings.
• Verify, store & share all acceptance test documents within 48hrs of project completion (e.g splice report sheet, OTDR trace, as-built drawing, and milestone/hand-over test reports).
• Ensure all completion reports are processed & stored within 5 days of project completion (e.g. JCCs, audit reports, e.t.c.)
• Ensure uniformity of MST numbering on design drawing, splice reports and as-built drawings.
• Ensure final payment request is made and track it to fulfillment.
• Continually leverage on business processes, data analytics and automation to drive project coordination & data/report gathering.

Educational Qualifications & Functional Skills: Academic

• Candidates should possess a Degree or HND in Telecoms, Engineering or Applied Sciences.
• Project Management Certification required. Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.

Work Experience:

• At least 4 years working in the telecommunications industry, with experience in fiber network deployment
• FTTH and P2P fiber maintenance experience i.e. ability to splice and terminate fiber using splice machines, test, analyze & resolve fiber link issues using OTDR, Light Source/Power Meters (LSPM) & VFL, properly identify fiber cores by colour & codes.
• Good experience working in organizations with integrated OSS/BSS applications.

Functional Skills:

• Proven track record of leading field teams to successfully deliver fibre projects (FTTH/P2P) in Estates/MTU, within city high streets and on major highways.
• Sound knowledge of telecom industry best practices, norms, technical requirements & documentation for fiber projects (FTTH & P2P).
• An inherent culture of network documentation (as-build drawing, OTDR test, splice report sheets, e.t.c.)
• Familiar with HSE standards and practices, including Job Hazard Analysis (JHA) skills.
• Excellent quality assurance & cost management skills.
• Proficient use of design soft wares e.g. AutoCAD, Visio, GIS tools e.t.c.
• Proficient use of data analytics software, e.g. Excel, Word, Google live sheets.
• Excellent communication skills (written & oral).
• Ability to solve complex problems in record time using honed analytical skills.
• Capacity to provide adequate leadership to project supervisors & contractor teams.
• Have a result-focused team with bias for meeting project delivery targets, over and above a fixation on activities.
• Have a strong culture of effective planning with end-to-end view/understanding of project objectives, assumptions and risks.
• Tech & automation savvy.
• Have a strong bias for innovation & systems-thinking.
• Display customer centricity in response to requests, project delivery speed, team and stakeholder engagement.

Other Requirements:

• Bias for Action
• Result Oriented
• Customer Focus
• Tech savvy
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self development
• Nimble Learning

go to method of application »

Purpose of the Job

• The Corporate Sales Trainee Associate is responsible for managing assigned business portfolio, including prospective accounts within the territory/region.
• He is responsible for revenue protection, secures new revenue within existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory/region portfolio.
• Aside from revenue drive, he is meant to ensure an excellent client experience / service delivery satisfaction at all times.

Expected Key Results

• Achieve set revenue growth.
• Agreed revenue targets are met within defined timeframes; structured plan created and followed through to achievement of targets.
• Manages and oversees the different account within territory/region portfolio
• Drive self to achieve set cold call targets 100% completion of signed SLA’s and JCC’s.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• All clients are transitioned smoothly to the relevant account team
• Deliver excellent customer relationships
• Ensure all customers complaint are logged with support and are quickly resolved, work with support to deliver on our SLA’s
• Ensure that new business with existing customers are quickly provisioned within agreed timeframe.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Engage in good teamwork, by sharing successes and failures, helping others to learn best practices.
• Strengthen working relationship with the team by encouraging collaboration.
• Increased understanding of clients and their requirements and what makes our service valuable
• Ensures compliance with values, policies and standards, and ensures compliance will all local statutory requirements.
• Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.

Educational Qualifications & Functional Skills

• Candidates should possess a B.Sc Degree in Engineering / Computer Science / Marketing / Sales / related disciplines
• Must have 0-2 years Post NYSC industry experience
• Good Microsoft office suite competence, CRM competence
• Intellectual, analytic & creative ability to learn quickly and propose innovative solutions
• Strong communicators who work well within a team
• Excellent communication, interpersonal, problem solving & multi-tasking skills

Other Requirements:

• Customer Focused
• Action oriented
• Result Driven
• Cultivate Innovation
• Resilience
• Self-Development
• Ensures Accountability
• Driven high achievers
• Aligns with Vision & Purpose

go to method of application »

Purpose of the Job

• The Billing Support Officer deals with customers complaints via telephone and emails.
• They are required to handle a variety of functions, including end to end resolution of Billing issues.
• Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Key Activities

• Ensure Customer satisfaction at every contact via Phone on all Billing issues/Enquiries
• Ensure Customer satisfaction
• Excellent Listening, questioning and communication skills
• Adhere to the telephone etiquette Billing Support Supervisor Billing Support Officer
• Informs customers by explaining procedures; answering questions; providing information and feedback
• Ensure prompt response to in-bound calls
• Must be clear, direct and not vague in their communication with customers
• Manage large amounts of inbound and/or outbound calls in a timely manner
• Meet personal/team qualitative and quantitative call targets.
• Customer Engagement
• Follow communication scripts when handling different Billing topics
• Identify customer’ needs, clarify information and provide solutions and/or alternatives
• OTRS Tickets
• Ensure prompt and accurate response to tickets
• Customer Retention Rate
• Provide excellent customer service in such a way that we can retain the customers
• Must be the voice of the Customer
• Maintain a high completed Call rate
• Ensure that the Call abandonment rate is very less than 10%
• Maintain a call completion rate of 90%
• Ensure that in-bound calls are picked before the third ring
• Escalations
• Must promptly escalate issues that they cannot handle to their supervisor
• Must avoid keeping the customer waiting on a call
• Identify and escalate priority issues observed.

Educational Qualifications & Experience

• Candidates should possess an HND / B.Sc in any discipline
• Minimum of 6 months experience in a contact center