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  • Posted: Mar 14, 2023
    Deadline: Mar 17, 2023
  • Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Enjoy fast delivery service. Buy now!
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    E-Commerce Manager

    Role Summary

    • The Ecommerce Manager will be primarily responsible for overseeing and managing the eCommerce department of a company with a significant online presence.
    • They will handle decision-making for the website, social media accounts, and online advertising.
    • They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the Ecommerce division.

    Key Responsibilities

    • Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
    • Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
    • Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
    • Communicating product developments to prospective clients and old customers
    • Overseeing the development of marketing literature and advertising
    • Develop and manage independent sales distributors all over Nigeria
    • Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
    • Own brand integrity online, monitoring and enforcing policies across retailers
    • Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
    • Develop and implement an E-commerce strategy to improve website performance
    • Work with developers to improve website speed
    • Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
    • Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
    • Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
    • Present the company and its products at an online and in-person meeting
    • Managing account and vendor relationship on a day to day activity.
    • Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
    • Build and analyze reports to help decision making.
    • Liaising with various internal teams to drive process improvement and operational excellence.


    • Bachelor's or Master's Degree in Business, Engineering, Operations, Marketing Management, Business, Information Systems, or related field with 5-7 years experience.
    • Similar experience with an eCommerce business in Nigeria
    • Extensive experience with practices and techniques related to web merchandising or online retailing.
    • Operational knowledge of techniques required for market research and analysis.
    • Sound knowledge of website management and eCommerce usability.
    • Proficient with Microsoft Office Applications, MS Access and others.
    • Expert written and verbal communication
    • A strong grasp of modern technology and social media is essential
    • An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
    • Ability to change strategies and rethink conventional wisdom at any time.
    • A high level of professionalism
    • Have hands-on experience with eCommerce site and operations.
    • Entrepreneurial, optimistic and can work independently with minimal supervision.
    • Passionate about owing solutions and solving issues in an ambiguous environment.
    • Enjoy creating simple process for complex problems.
    • Experience in retail or Account and Vendor Management.
    • Track records of delivery results in a highly ambiguous environment.

    Expected Values

    • Entrepreneurial spirit
    • Customer obsession
    • Great team ethic
    • Honesty and Integrity
    • Organized
    • Result- Oriented
    • Communication skill
    • Multitask

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    Team Lead, Projects

    Purpose of the Job

    • The Team Lead, Projects will be responsible for coordinating award-to-deployment activities for projects, in line with standard deployment process and project management principles.
    • The TL will also manage customers/stakeholders expectation by proactively notifying them about project issues and their overall impact on schedule & expected delivery dates.
    • The role will involve routine visits/spot checks at project sites to ensure on-site challenges are resolved in a timely manner, while meeting scope, quality and project delivery dates.

    Key Activities

    • Effective Project Deployment Coordination
    • Assign projects to project supervisors, within 4hrs of award, taking note of supervisors work load, excellent knowledge of project area & experience. Head, Deployment Team Lead, Projects Project Supervisors
    • Ensure project design pack is reviewed, its objective + assumptions clearly understood by both project supervisor & contractor in order to avert scope creeps, delivery delays/failure & revenue loss.
    • Ensure project work plan and notification letters are ready within 48hrs of project award.
    • Ensure project supervisor + Contractor holds project kick-off meeting with Estate/Facility management within 72hrs of award. And work plan/ notification letters shared with EM/FM and/or High Street residents thereafter.
    • Drive the use of work collaboration tools e.g. whatsapp chats, emails, live sheets, CUG calls, data sheets, e.t.c to effectively drive project activities.
    • Ensure contractor submits invoice to finance within 48hrs of award. Initiate and track payment requests.
    • Ensure quick approval of store requests, variation requests and community fee payments.
    • Accurate & Consistent Reporting of Project Status
    • Share daily project activity outcomes with project stakeholders via the project live sheet and/or emails.
    • Share weekly project status summary report to stakeholders, showing results, challenges, reason for missed delivery dates and realistic revised dates.
    • Generate performance data showing accurate measure of TATs (Turnaround Times) of:
      • Award-to-PO issuance
      • Payment request-to-fulfillment
      • Access issue escalation-to-resolution
      • Purchase request-tofulfillment
      • variation request-to-approval, e.t.c.
    • Submit monthly performance data showing project score cards in sheets & graphs.
    • Use operational data to preempt project delays and fix process/activity bottlenecks.
    • Proactive Control of Project Risk & Issues.
    • Keep a list of anticipated project risks (risk register) and execute deliberate actions to avert them.
    • Keep a live sheet of project material list, their availability in store and consumption rate. Use this data to trigger advance-warning of material stock-out, way ahead of reorder cycle.
    • Keep a list of cabinet resource issues that may delay the integration of new MST/P2P circuitsto the network, right from the project award. Share list with maintenance unit and drive action until timely resolution.
    • Quickly escalate variation request and track until approval.
    • Routinely visit project sites to enforce work method, work rate, quality, & scope.
    • Actively engage Estate/Facility management to avert project complaints/escalations.
    • Quality Assurance and Scope Control
    • Ensure that project supervisor and contractor have an excellent understanding of project objectives, assumptions and risks.
    • Ensure work plan contains details about work method, quality & scope compliance.
    • Validate, approve & qualify variation request.
    • Ensure variation does not exceed cost limits.
    • Ensure pre-installation site reviews are done for each project.
    • Ensure physical measurements are done on site before signing out of cables and MSTs to avert variation.
    • Ensure milestones checks/tests are done and reported upon completion of duct works & hand-hole/Pole works, respectively.
    • Ensure hand-over tests and reports are done & passed upon project completion.
    • Documentation, Test and Completion Reports Compliance
    • Ensure all network element is properly tagged/labeled on-site. Labels must align with SRS, design & as-built drawings.
    • Verify, store & share all acceptance test documents within 48hrs of project completion (e.g splice report sheet, OTDR trace, as-built drawing, and milestone/hand-over test reports).
    • Ensure all completion reports are processed & stored within 5 days of project completion (e.g. JCCs, audit reports, e.t.c.)
    • Ensure uniformity of MST numbering on design drawing, splice reports and as-built drawings.
    • Ensure final payment request is made and track it to fulfillment.
    • Continually leverage on business processes, data analytics and automation to drive project coordination & data/report gathering.

    Educational Qualifications & Functional Skills: Academic

    • Candidates should possess a Degree or HND in Telecoms, Engineering or Applied Sciences.
    • Project Management Certification required. Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.

    Work Experience:

    • At least 4 years working in the telecommunications industry, with experience in fiber network deployment
    • FTTH and P2P fiber maintenance experience i.e. ability to splice and terminate fiber using splice machines, test, analyze & resolve fiber link issues using OTDR, Light Source/Power Meters (LSPM) & VFL, properly identify fiber cores by colour & codes.
    • Good experience working in organizations with integrated OSS/BSS applications.

    Functional Skills:

    • Proven track record of leading field teams to successfully deliver fibre projects (FTTH/P2P) in Estates/MTU, within city high streets and on major highways.
    • Sound knowledge of telecom industry best practices, norms, technical requirements & documentation for fiber projects (FTTH & P2P).
    • An inherent culture of network documentation (as-build drawing, OTDR test, splice report sheets, e.t.c.)
    • Familiar with HSE standards and practices, including Job Hazard Analysis (JHA) skills.
    • Excellent quality assurance & cost management skills.
    • Proficient use of design soft wares e.g. AutoCAD, Visio, GIS tools e.t.c.
    • Proficient use of data analytics software, e.g. Excel, Word, Google live sheets.
    • Excellent communication skills (written & oral).
    • Ability to solve complex problems in record time using honed analytical skills.
    • Capacity to provide adequate leadership to project supervisors & contractor teams.
    • Have a result-focused team with bias for meeting project delivery targets, over and above a fixation on activities.
    • Have a strong culture of effective planning with end-to-end view/understanding of project objectives, assumptions and risks.
    • Tech & automation savvy.
    • Have a strong bias for innovation & systems-thinking.
    • Display customer centricity in response to requests, project delivery speed, team and stakeholder engagement.

    Other Requirements:

    • Bias for Action
    • Result Oriented
    • Customer Focus
    • Tech savvy
    • Highly innovative
    • Ability to optimize work processes
    • Resilience
    • Self development
    • Nimble Learning

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    Corporate Sales Trainee Associate

    Purpose of the Job

    • The Corporate Sales Trainee Associate is responsible for managing assigned business portfolio, including prospective accounts within the territory/region.
    • He is responsible for revenue protection, secures new revenue within existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory/region portfolio.
    • Aside from revenue drive, he is meant to ensure an excellent client experience / service delivery satisfaction at all times.

    Expected Key Results

    • Achieve set revenue growth.
    • Agreed revenue targets are met within defined timeframes; structured plan created and followed through to achievement of targets.
    • Manages and oversees the different account within territory/region portfolio
    • Drive self to achieve set cold call targets 100% completion of signed SLA’s and JCC’s.
    • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
    • All clients are transitioned smoothly to the relevant account team
    • Deliver excellent customer relationships
    • Ensure all customers complaint are logged with support and are quickly resolved, work with support to deliver on our SLA’s
    • Ensure that new business with existing customers are quickly provisioned within agreed timeframe.
    • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
    • Engage in good teamwork, by sharing successes and failures, helping others to learn best practices.
    • Strengthen working relationship with the team by encouraging collaboration.
    • Increased understanding of clients and their requirements and what makes our service valuable
    • Ensures compliance with values, policies and standards, and ensures compliance will all local statutory requirements.
    • Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.

    Educational Qualifications & Functional Skills

    • Candidates should possess a B.Sc Degree in Engineering / Computer Science / Marketing / Sales / related disciplines
    • Must have 0-2 years Post NYSC industry experience
    • Good Microsoft office suite competence, CRM competence
    • Intellectual, analytic & creative ability to learn quickly and propose innovative solutions
    • Strong communicators who work well within a team
    • Excellent communication, interpersonal, problem solving & multi-tasking skills

    Other Requirements:

    • Customer Focused
    • Action oriented
    • Result Driven
    • Cultivate Innovation
    • Resilience
    • Self-Development
    • Ensures Accountability
    • Driven high achievers
    • Aligns with Vision & Purpose

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    Billing Support Officer

    Purpose of the Job

    • The Billing Support Officer deals with customers complaints via telephone and emails.
    • They are required to handle a variety of functions, including end to end resolution of Billing issues.
    • Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

    Key Activities

    • Ensure Customer satisfaction at every contact via Phone on all Billing issues/Enquiries
    • Ensure Customer satisfaction
    • Excellent Listening, questioning and communication skills
    • Adhere to the telephone etiquette Billing Support Supervisor Billing Support Officer
    • Informs customers by explaining procedures; answering questions; providing information and feedback
    • Ensure prompt response to in-bound calls
    • Must be clear, direct and not vague in their communication with customers
    • Manage large amounts of inbound and/or outbound calls in a timely manner
    • Meet personal/team qualitative and quantitative call targets.
    • Customer Engagement
    • Follow communication scripts when handling different Billing topics
    • Identify customer’ needs, clarify information and provide solutions and/or alternatives
    • OTRS Tickets
    • Ensure prompt and accurate response to tickets
    • Customer Retention Rate
    • Provide excellent customer service in such a way that we can retain the customers
    • Must be the voice of the Customer
    • Maintain a high completed Call rate
    • Ensure that the Call abandonment rate is very less than 10%
    • Maintain a call completion rate of 90%
    • Ensure that in-bound calls are picked before the third ring
    • Escalations
    • Must promptly escalate issues that they cannot handle to their supervisor
    • Must avoid keeping the customer waiting on a call
    • Identify and escalate priority issues observed.

    Educational Qualifications & Experience

    • Candidates should possess an HND / B.Sc in any discipline
    • Minimum of 6 months experience in a contact center

    Method of Application

    Interested and qualified candidates should send their Resume to: and copy using the Job Title as the subject of the mail.

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