E-Commerce Manager at Konga Online Shopping Limited

Role Summary

• The Ecommerce Manager will be primarily responsible for overseeing and managing the eCommerce department of a company with a significant online presence.
• They will handle decision-making for the website, social media accounts, and online advertising.
• They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the Ecommerce division.

Key Responsibilities

• Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
• Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
• Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
• Communicating product developments to prospective clients and old customers
• Overseeing the development of marketing literature and advertising
• Develop and manage independent sales distributors all over Nigeria
• Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
• Own brand integrity online, monitoring and enforcing policies across retailers
• Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Develop and implement an E-commerce strategy to improve website performance
• Work with developers to improve website speed
• Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
• Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
• Present the company and its products at an online and in-person meeting
• Managing account and vendor relationship on a day to day activity.
• Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
• Build and analyze reports to help decision making.
• Liaising with various internal teams to drive process improvement and operational excellence.

Qualifications

• Bachelor's or Master's Degree in Business, Engineering, Operations, Marketing Management, Business, Information Systems, or related field with 5-7 years experience.
• Similar experience with an eCommerce business in Nigeria
• Extensive experience with practices and techniques related to web merchandising or online retailing.
• Operational knowledge of techniques required for market research and analysis.
• Sound knowledge of website management and eCommerce usability.
• Proficient with Microsoft Office Applications, MS Access and others.
• Expert written and verbal communication
• A strong grasp of modern technology and social media is essential
• An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
• Ability to change strategies and rethink conventional wisdom at any time.
• A high level of professionalism
• Have hands-on experience with eCommerce site and operations.
• Entrepreneurial, optimistic and can work independently with minimal supervision.
• Passionate about owing solutions and solving issues in an ambiguous environment.
• Enjoy creating simple process for complex problems.
• Experience in retail or Account and Vendor Management.
• Track records of delivery results in a highly ambiguous environment.

Expected Values

• Entrepreneurial spirit
• Customer obsession
• Great team ethic
• Honesty and Integrity
• Organized
• Result- Oriented
• Communication skill
• Multitask