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  • Posted: Mar 14, 2023
    Deadline: Mar 17, 2023
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    Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!
    Read more about this company

     

    E-Commerce Manager

    Role Summary

    • The Ecommerce Manager will be primarily responsible for overseeing and managing the eCommerce department of a company with a significant online presence.
    • They will handle decision-making for the website, social media accounts, and online advertising.
    • They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the Ecommerce division.

    Key Responsibilities

    • Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
    • Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
    • Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
    • Communicating product developments to prospective clients and old customers
    • Overseeing the development of marketing literature and advertising
    • Develop and manage independent sales distributors all over Nigeria
    • Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
    • Own brand integrity online, monitoring and enforcing policies across retailers
    • Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
    • Develop and implement an E-commerce strategy to improve website performance
    • Work with developers to improve website speed
    • Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
    • Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
    • Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
    • Present the company and its products at an online and in-person meeting
    • Managing account and vendor relationship on a day to day activity.
    • Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
    • Build and analyze reports to help decision making.
    • Liaising with various internal teams to drive process improvement and operational excellence.

    Qualifications

    • Bachelor's or Master's Degree in Business, Engineering, Operations, Marketing Management, Business, Information Systems, or related field with 5-7 years experience.
    • Similar experience with an eCommerce business in Nigeria
    • Extensive experience with practices and techniques related to web merchandising or online retailing.
    • Operational knowledge of techniques required for market research and analysis.
    • Sound knowledge of website management and eCommerce usability.
    • Proficient with Microsoft Office Applications, MS Access and others.
    • Expert written and verbal communication
    • A strong grasp of modern technology and social media is essential
    • An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
    • Ability to change strategies and rethink conventional wisdom at any time.
    • A high level of professionalism
    • Have hands-on experience with eCommerce site and operations.
    • Entrepreneurial, optimistic and can work independently with minimal supervision.
    • Passionate about owing solutions and solving issues in an ambiguous environment.
    • Enjoy creating simple process for complex problems.
    • Experience in retail or Account and Vendor Management.
    • Track records of delivery results in a highly ambiguous environment.

    Expected Values

    • Entrepreneurial spirit
    • Customer obsession
    • Great team ethic
    • Honesty and Integrity
    • Organized
    • Result- Oriented
    • Communication skill
    • Multitask

    Method of Application

    Interested and qualified candidates should send their Resume to: careers@konga.com and copy emmanuel.chukwudi@konga.com using the Job Title as the subject of the mail.

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