Fresh Jobs at Airtel

Job Description

• Driving the overall business including Subscriber Numbers and Revenue for the Home Broadband Business in OPCO.
• Deliver on Distribution channel buildup for the Home Broadband Business in the OPCO cutting across Own Retail, Device & IT channels and Direct sales.

Responsibilities

• Channel Creation and Management: The incumbent needs to create multiple channels for the sale and recharge availability for the Home broadband devices.
• Technology Understanding:Needs to understand solutions across both Wireless and Fixed broadband. Should be able to guide and drive cross functional teas in this regard.
• Generating key customer insights on use of home broadband solutions (needs – met and unmet, usage behavior, customer journeys, key pain points, services / content needed etc).
• Developing product / service proposition based on the customer insights and current market landscape in conjunction with the group teams.
• Partner Identification and onboarding: Create a clear financial model for prospective partners and support their infrastructure development for fulfil the customer proposition. a. Across technical, content and distribution channel partners.
• Developing the Go -To -Market strategy: product, pricing, channel – direct and indirect, promotions.
• Managing the overall proposition and product roadmap for the Home Broadband portfolios from initial product to more comprehensive offerings. 
• Overall responsibility of the meeting the aggressive business growth targets and defining the optimal capacity for future growth requirements Ensuring excellent execution of agreed distribution plans.

Qualifications

• Bachelor of Technology with in-depth understanding of telecom trends.
•  MBA in Marketing.
• 10+ years of experience in leading a highly qualified and experienced team in a highly complex environment.
• 7- 10 years of in-depth Sales and Marketing experience in the telecom/Handsets/Organised Retail/ Satellite TV industries.
• Channel Understanding of the various channels used by immediate competition and related industries such as Satellite TV, Computer peripherals etc. 
• Proven team Leadership skills - Ability to influence and get things done quickly is critical.
•  Resilience and ability to deliver against stretch targets.
• Strong entrepreneurial spirit.
•  Analytical skills and ability and strong Commercial Acumen.
• Building team skills as this is new business.

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Job Description

• The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue.
• Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers. Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required. This is a fast-paced environment that require quick thinking, and rapid solutions.

Responsibilities

RAN Implementation & Support:

• Maintains and implement RAN “BSC/RNC/Node B/RBS” environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
• Support to reach quality performance of RAN equipment in Airtel network.
• Support daily business operations performed by RAN Engineers during the resolution of critical matters.

RAN Planning & Optimization:

• Coordinates with Planning, Optimization and Performance section for all required configuration changes.
• Ensure the availability of RAN network of Airtel 
• Handling of emergencies outages in RAN domain “BSC/RNC/NodeB/RBS”
• RAN “BSC/RNC/NodeB/RBS” recovery from major failure.]

Network Operations:

• Manage all network operation and maintenance tasks related RAN for Airtel Network.
• Organize the activities with other stakeholders in order to meet Airtel’s requirements.
• Implementation of urgent network changes to meet network KPIs and improve revenue.
• To implement effective monitoring procedures
• Daily routine maintenance and performance on the network
• Supporting field engineers in troubleshooting daily Node-B and RBS faults when required
• BSS support
• Spare parts management
• Special operations project delivery.

Qualifications

• A minimum of 8 years work experience in the Telecoms environment
• Product knowledge within the indicated solution area 
• Knowledge about Ericsson business processes and organization. 
• Good knowledge about RAN design and dimensioning. 
• Good Knowledge on IP Networking and design 
• Good Knowledge on network evolution and standards bodies 3GPP, ITU. 
• Must have good and strong telecommunications radio knowledge in RAN domain
• Strong problem solving and decision-making skills 
• Ability to draw conclusions from complex technical data 
• Excellent product/services knowledge within the area of responsibility (including working knowledge) 
• Knowledge about our competitor’s product/services within the area of responsibility 
• Very good computer literacy 
• Strong analytical capabilities and troubleshooting
• Strong problem solving and decision making skills 
• Ability to draw conclusions from complex technical data 
• Excellent product/services knowledge within the area of responsibility (including working knowledge) 
• Knowledge about our competitor’s product/services within the area of responsibility 
• Very good computer literacy 
• Strong analytical capabilities and troubleshooting
• Strong customer orientation 
• Ability to command the attention and respect of senior personnel in the customer 
• Good Ericsson organisation knowledge 
• Customer knowledge about internal as well as external customers and awareness of their situation and needs. 
• General Process knowledge - to be familiar with Ericsson’s processes and procedures and to have the knowledge of processes outside the own field of expertise. 
• Business knowledge - to have knowledge in business and financial awareness to ensure understanding of the implications of revenues

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Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.
•  Supervise health of acquisitions, compliance on activations.
•  Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.
• Focus on revenue growth through Data and Smartphone growth.
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents.
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.
• New Sites ROI and deployment.
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front-line employees through leadership by examples.
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Qualifications

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.
• Bachelor’s degree in management or related Social Sciences.
• Master's in Business Administration would be preferred additional qualification.
• Result Orientation.
• Great problem-solving skills.
• Good communications skills. 
• Good interpersonal skills.
• Customer centric.
• Sound understanding of Sales systems and Process.
• Creative self-starter.