Business Support Engineer at Airtel

Job Description

• The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue.
• Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers. Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required. This is a fast-paced environment that require quick thinking, and rapid solutions.

Responsibilities

RAN Implementation & Support:

• Maintains and implement RAN “BSC/RNC/Node B/RBS” environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
• Support to reach quality performance of RAN equipment in Airtel network.
• Support daily business operations performed by RAN Engineers during the resolution of critical matters.

RAN Planning & Optimization:

• Coordinates with Planning, Optimization and Performance section for all required configuration changes.
• Ensure the availability of RAN network of Airtel 
• Handling of emergencies outages in RAN domain “BSC/RNC/NodeB/RBS”
• RAN “BSC/RNC/NodeB/RBS” recovery from major failure.]

Network Operations:

• Manage all network operation and maintenance tasks related RAN for Airtel Network.
• Organize the activities with other stakeholders in order to meet Airtel’s requirements.
• Implementation of urgent network changes to meet network KPIs and improve revenue.
• To implement effective monitoring procedures
• Daily routine maintenance and performance on the network
• Supporting field engineers in troubleshooting daily Node-B and RBS faults when required
• BSS support
• Spare parts management
• Special operations project delivery.

Qualifications

• A minimum of 8 years work experience in the Telecoms environment
• Product knowledge within the indicated solution area 
• Knowledge about Ericsson business processes and organization. 
• Good knowledge about RAN design and dimensioning. 
• Good Knowledge on IP Networking and design 
• Good Knowledge on network evolution and standards bodies 3GPP, ITU. 
• Must have good and strong telecommunications radio knowledge in RAN domain
• Strong problem solving and decision-making skills 
• Ability to draw conclusions from complex technical data 
• Excellent product/services knowledge within the area of responsibility (including working knowledge) 
• Knowledge about our competitor’s product/services within the area of responsibility 
• Very good computer literacy 
• Strong analytical capabilities and troubleshooting
• Strong problem solving and decision making skills 
• Ability to draw conclusions from complex technical data 
• Excellent product/services knowledge within the area of responsibility (including working knowledge) 
• Knowledge about our competitor’s product/services within the area of responsibility 
• Very good computer literacy 
• Strong analytical capabilities and troubleshooting
• Strong customer orientation 
• Ability to command the attention and respect of senior personnel in the customer 
• Good Ericsson organisation knowledge 
• Customer knowledge about internal as well as external customers and awareness of their situation and needs. 
• General Process knowledge - to be familiar with Ericsson’s processes and procedures and to have the knowledge of processes outside the own field of expertise. 
• Business knowledge - to have knowledge in business and financial awareness to ensure understanding of the implications of revenues